One Luna Global Connections, Inc.
One Luna Global Connections, Inc.

Customer Service Representative (CSR)  

One Luna Global Connections, Inc.

  • Quezon City, Philippines
    Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • PHP 15,000.00 - PHP 17,000.00 / month
    PHP
    15000
    17000
    15000
    MONTH
  • Full timeFULL_TIME

Expired 5 years ago

2017-06-29T16:00:00+00:00
Job closed.

Job Description

Contract type: Regular employment with 6-month probationary period

Work hours: Mondays to Saturdays, 10:00 PM to 7:00 AM

Duties and responsibilites:

  • Assist in day-to-day operations of COBRA department.
  • Act as the first line of communication for the COBRA department via phone with 1-40 inbound/outbound calls per day.
  • Act as the point of contact for clients and their employees.
  • Communicate with client on plans, change in status, enrollments, terminations, reporting, etc.
  • Implement various benefit plans in multiple benefits processing system.
  • Work with sales team and brokers on implementation of plans.
  • Maintain benefits records, plan documents, and internal documents.
  • Process premium transmittal payments to employer groups and carriers directly.
  • Process participant payment and correspondence.
  • Perform carrier bill audits and reconciliations for clients.
  • Run employer reports and clarify reports as needed for clients.
  • Provide guidance to the finance department on COBRA-related elements.

Minimum Qualifications

Education / Experience:

  • Preferably 2+ years of:
    • HR / benefits administration experience.
    • Customer service experience.
  • Preferably with previous experience administering US healthcare plans.
  • Inbound/outbound phone experience.
  • Comfortable with all Office programs and a general comfort level with multiple operating systems.
  • Ability to work in a group setting and execute individual projects with ease.

Skills / Knowledge / Abilities:

  • Excellent phone and e-mail communication skills.
  • Excellent English conversational skills.
  • Excellent interpersonal, written and verbal communication skills.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Customer focused.
  • Teamwork skills.
  • Ability to multitask and meet deadlines.
  • Excellent time management and organizational skills.
  • Willing to work immediately or on short notice.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Single Parent LeaveSingle Parent Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Other

Salary and Benefits: Starting at PHP15,000 per month with HMO benefits and other allowances

Required Skills

  • Telephone Skills
  • Email Support
  • Customer Service
  • Time Management
  • Communication Skills
  • Microsoft / MS Office

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Always
Office Address
Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
3 openings
Website
http://onelunaglobal.com/

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About One Luna Global Connections, Inc.

One Luna Global Connections, Inc. is a Business Processing Outsourcing (BPO) and a shared workspace company located in Eastwood, Quezon City. We provide a range of business support and customer services in the fields of information and communications technology, finance and accounting, architecture and graphic design, human resources, and procurement.

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