One Luna Global Connections, Inc.
One Luna Global Connections, Inc.

Customer Service Representative (CSR)  

One Luna Global Connections, Inc.

  • Quezon City, Philippines
    Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines
    Quezon City
    Metro Manila
  • ₱15,000.00 - ₱17,000.00 / month
  • Full timeFULL_TIME

Expired 7 years ago

Job closed.

Job Description

Contract type: Regular employment with 6-month probationary period

Work hours: Mondays to Saturdays, 10:00 PM to 7:00 AM

Duties and responsibilites:

  • Assist in day-to-day operations of COBRA department.
  • Act as the first line of communication for the COBRA department via phone with 1-40 inbound/outbound calls per day.
  • Act as the point of contact for clients and their employees.
  • Communicate with client on plans, change in status, enrollments, terminations, reporting, etc.
  • Implement various benefit plans in multiple benefits processing system.
  • Work with sales team and brokers on implementation of plans.
  • Maintain benefits records, plan documents, and internal documents.
  • Process premium transmittal payments to employer groups and carriers directly.
  • Process participant payment and correspondence.
  • Perform carrier bill audits and reconciliations for clients.
  • Run employer reports and clarify reports as needed for clients.
  • Provide guidance to the finance department on COBRA-related elements.

Minimum Qualifications

Education / Experience:

  • Preferably 2+ years of:
    • HR / benefits administration experience.
    • Customer service experience.
  • Preferably with previous experience administering US healthcare plans.
  • Inbound/outbound phone experience.
  • Comfortable with all Office programs and a general comfort level with multiple operating systems.
  • Ability to work in a group setting and execute individual projects with ease.

Skills / Knowledge / Abilities:

  • Excellent phone and e-mail communication skills.
  • Excellent English conversational skills.
  • Excellent interpersonal, written and verbal communication skills.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Customer focused.
  • Teamwork skills.
  • Ability to multitask and meet deadlines.
  • Excellent time management and organizational skills.
  • Willing to work immediately or on short notice.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Single Parent LeaveSingle Parent Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans


Salary and Benefits: Starting at PHP15,000 per month with HMO benefits and other allowances

Required Skills

  • Telephone Skills
  • Email Support
  • Customer Service
  • Time Management
  • Communication Skills
  • Microsoft / MS Office

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Office Address
Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines
Business Process Outsourcing
3 openings

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About One Luna Global Connections, Inc.

One Luna Global Connections, Inc. is a Business Processing Outsourcing (BPO) and a shared workspace company located in Eastwood, Quezon City. We provide a range of business support and customer services in the fields of information and communications technology, finance and accounting, architecture and graphic design, human resources, and procurement.

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