Service Manager
Norde International Distributors (QL Development, Inc.)
- Quezon City, Philippines2nd floor, 104 Kalayaan Ave. Diliman, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-03-30T16:00:00+00:00Job closed.
Job Description
- Provide on-site preparation for the installation of machines. Prepare documentation needed for installation.
- Provide on-site installation, validation, and commissioning of printing machines.
- Perform hands-on-site troubleshooting, service, and repairs.
- Provide high-level technical support to external customers at their location.
- Provide on-site training to the customers.
- Interface with cross-functional work teams such as the customer care assistants, product management, marketing, and sales.
- Develop Service Technical Documentation
- Always maintain an updated case information in Netsuite.
- Timely and professionally handle service calls and issues arising from the field service visits.
- Complete and submit in a timely manner all required paperwork, soft copy FSR, etc.
- Communicate with the customer to ensure satisfaction and implement necessary corrective actions.
- Misc. perform other duties commensurate with the capabilities of a hardware technical service engineer.
Minimum Qualifications
- Professional technical knowledge: Able to understand and apply the knowledge learned from HP training, hands-on skills, and hands-on approach.
- Computer Technology: Able to use current software and technology
- Problem-solving skills: ability to identify problems and draw valid conclusions and be able to carry out a task, knowledgeable of methods/protocols to troubleshoot and test software installations.
- Communication skills: able to communicate, in written and oral form detailed and technical engineering information. Writes clear, concise, and organized documents and reports. Able to coordinate and provide feedback/ status on customer-situation assignment to the supervisor. Ability to explain to customers issues effectively and explain appropriately the solutions.
- With 5-8 years experience in handling supervisory position.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 2nd floor, 104 Kalayaan Ave. Diliman, Quezon City, Metro Manila, Philippines
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About Norde International Distributors (QL Development, Inc.)
ABOUT US
Norde International Distributors is Making Digital Happen.
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by:
+ Delivering great service through our people and processes
+ Offering relevant solutions through our technologies and innovation
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity
VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services.
ONE NORDE. ONE TEAM.