Ninja Van
Ninja Van

Customer Service Manager  

Ninja Van

  • Makati, Philippines
    2241 Chino Roces Ave, Makati, Metro Manila, Philippines
    Metro Manila
  • ₱35,000.00 - ₱45,000.00 / month
  • Full timeFULL_TIME

Expired 7 years ago

Job closed.

Job Description

  • Team Management
    • Build the Customer Service Unit of Ninja Van by hiring excellent CS agents, planning their performance metrics, and monitoring and evaluating their performance.
  • Customer Service
    • Ensure effective communication between Ninja Van and its client's customers in a courteous and emphatic manner.
    • Identify customer's issue and provide prompt solutions.
  • Process Engineer
    • Familiarize company services and operational protocols in order to gather accurate information in relation to customers' querries or issues.
    • Introduce and institute processes and systems that will make more efficient the unit's daily operations and their involvement with other key operation teams.

Minimum Qualifications

  • Prior experience of at least 3 years in a customer service role.
  • Team Lead experience.
  • Familiar with Zendesk platform.
  • Excellent listening comprehension.
  • Knowledge in courier service operations is an advantage.
  • Process oriented.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Required Skills

  • Relationship Management
  • Problem Sensitivity
  • Customer Service
  • Communication Skills

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
2241 Chino Roces Ave, Makati, Metro Manila, Philippines
Logistics / Procurement
1 opening

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About Ninja Van

Ninja Van is on a mission to dominate last-mile delivery for eCommerce in South East Asia. We are one of the fastest growing startups in the region, having won over 3,000 merchants and delivering 15,000 parcels a day in six countries, Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines. At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers. Why Ninja Van? We are only just getting started! We have much room for improvement and many ideas that will further shape the industry. We are on the lookout for world-class talent to fill our world-class team. We want people who are passionate about making a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines.

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