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Multisys Technologies Corporation

Technical Support Associate  

Multisys Technologies Corporation

 
  • Parañaque, Philippines
    #14, Mt. of Olives St, Moonwalk, Parañaque, Metro Manila, Philippines
    Parañaque
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted 4 months ago and deadline of application is on 10 Nov

Recruiter was hiring 19 hours ago

2024-03-11T06:25:57.252246+00:002024-11-10T16:00:00+00:00

Job Description

Job Summary:
A Technical Support Associate is responsible for managing, maintaining, repairing computers / kiosks and hardware components. S/He also diagnoses and repairs faults, resolves minor network issues, installs and configures hardware and software.

Essential Duties and Responsibilities:
Troubleshooting and Maintenance

  • Monitors and maintains computer systems and networks;
  • Diagnoses and solves hardware or software faults;
  • Follows diagrams, policies, standard operating procedures (SOPs) written instructions to repair a fault or set up a system;
  • Installs and configures computer hardware operating systems and applications;
  • Coordinates with vendors and suppliers under the supervision of the Immediate Superior;
  • Replaces parts, as required or needed;
  • Provides daily technical support services;
  • Conducts electrical safety checks on computer equipment and other hardware assets; and
  • Tracks and documents client/user issues using a ticketing system.

Customer Service

  • Ensures quick resolution of all issues or concerns;
  • Explains technical details to clients/users using simple and easy-to-understand terms;
  • Establishes and maintains strong and long-term relationship with internal and external customers; and
  • Keeps abreast with company products and services to provide proper assistance.

General

  • Prepares and submits daily, weekly, monthly, and annual reports, as required by the Immediate Superior
  • Assists and participates in human resources and other company activities; and
  • Performs other related tasks that may be assigned.

Minimum Qualifications

Qualifications:

  • Bachelor’s degree in Computer Science/Information Technology or any relevant field
  • With at least 1-year experience in technical support
  • Fluent in English and Filipino (oral and written)
  • Tech savvy
  • With the ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Willing to be deployed and do field work across the Philippines

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Free Lunch or SnacksFree Lunch or Snacks
  • Gym MembershipGym Membership
  • Paid Sick LeavePaid Sick Leave
  • Single Parent LeaveSingle Parent Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Other

  • Calamity Leave
  • Clinic
  • Court
  • Game Room
  • Garden
  • Mental Health Benefit
  • Music Studio
  • Salon
  • Spacious Free Parking
  • Tree house

Required Skills

  • Network Administration
  • Computer Networking
  • Computer maintenance
  • Technical Support
  • Computer Troubleshooting
  • Computer Hardware Troubleshooting
  • Computer System Administration

Preferred Courses

  • Information Technology
  • Computer Science

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Mt. of Olives St, Moonwalk
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://www.multisyscorp.com/

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About Multisys Technologies Corporation

Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations. Empowering Your Business A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation). Who We Are We are a software solutions company backed by a team of full-stack developers and elite programmers. What We Do Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public. How We Help We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago. Corporate Principle We pursue and bring solutions beyond software development to create impactful advancement to empower businesses. Our Mission Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes. Our Vision Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions. Our Culture We Work to Play and Play to Win We maintain a casual work environment to inspire our people and help them achieve more.

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