IT Security Analyst
MicroSourcing
- Pasay, PhilippinesTwo E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
The Security Operations Centre Analyst – Security will have proven troubleshooting skills along with previous experience in both security operations function and improvement, preferably in an outsourced/managed service environment and is expected to deliver exceptional service.
Key Job Responsibilities:
• Deliver security-based operational support for Managed Service customers, in line with documented process and timeframes;
• Administer and perform daily and monthly operational tasks as defined in areas of managed devices;
• Complete monthly reporting;
• Raise vendor support tickets and taking ownership through to completion;
• Comply with the established change and incident management processes;
• Be an advocate for service improvement, innovation and proactivity;
• Contribute to innovation and proactivity;
• Continuously document operational procedures and practices are consistently updated and maintained to ensure currency;
• Work with Consultants to better our services to customers, particularly in the areas of value-add and new ideas for service offerings;
• Smoothly on-board clients into the managed services division;
• Participate in open communication between team members;
• Take responsibility for customer issues when they arise, which may also include out of hours effort;
• Create documentation such as use cases, standard operating procedures, how-to guides
• Triage, identify, prioritize and analyse machine data to combat, unauthorized use and unauthorized access.
• Enrich Threat Intelligence and perform Threat Hunting
• Coordinate a response following a discovered incident,
• Be an advocate for culture within the team with a focus on team work, service excellence and ownership for resolving customer incidents;
• Collaborate openly with team regarding services to customers, engagements, areas of value-add and ideas for new service offerings
• Willingness to be on a rotating on-call roster to ensure coverage 24x7.
Minimum Qualifications
Technical Skills:
• Bachelor’s degree in Computer Science, Cybersecurity, or a related field,
• Minimum three (3) years’ experience in a Security Operations Centre and/or Cyber Defence and/or Computer Incident Response Team;
• Administration experience with security related Network and System infrastructure and/or products
• Strong technical ability and understanding of a range of IT Security products including (but not limited to):
o Security Information Event Monitoring (SIEM)
o IDS/IPS
o Vulnerability Scanning (e.g., Qualys, GFI LanGuard, Nessus)
o Incident & Change management: (e.g., ServiceNow)
o Investigation tools (e.g., EDR)
o Certificate Management
o Cloud Security
• Generalist certifications (CISSP, CISA, SANS, EC-Council) and/or vendor certifications (Cisco, Symantec) are preferred but not required
• Middle level and senior analysts are encouraged to apply
• Have solid technical understanding and experience of security technologies and solutions
• Strong understanding of Operating Systems: Windows and Unix/Linux
Soft skills:
• Have a high level of customer engagement skills;
• Be able to identify opportunities for improvement and efficiency;
• Possess excellent team work and communication/collaboration skills
• Demonstrated ability to “deep dive” into incidents and recommend solutions prior to escalation;
• Demonstrated ability to create and maintain process and procedures as it pertains to security services
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines