Assistant Relations Specialist | Dedicated | Full-Time, Remote Work
Magic, Inc.
- Taguig, PhilippinesThe Fort, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job closed.
Job Description
The primary role of the Assistant Relations Specialist is to work closely with the dedicated assistants to ensure a successful user experience. This includes initial onboarding, post onboarding follow-ups, developing rapport with assistants, serving as the assistant advocate, and providing continued support that will improve the assistant's relationship with Magic and their client.
Job Type: Full-Time, Remote Work
Responsibilities:
- Facilitates the assistant introduction to the company and company policies
- Performs weekly check-ins with assistants to ensure happiness and address any questions they may have
- Handles assistant escalation phone calls as needed
- Create actions to address assistant needs
- Implement new product initiatives that enhance existing relationships and improve the overall assistant experience.
- Serve as assistant advocate internally by effectively collaborating with cross-functional teams including hiring, client relations, product, sales, and engineering.
- Replace assistants as needed for our current clients by working with the client and the assistant matching team
- Consult with mid and senior-level management on trends with a view to developing new services, products, and distribution channels.
- Submit weekly progress reports and ensure data is accurate.
- Creates, manages, and assess the effectiveness of special programs and wellness of assistant roster
- Manages assistant offboarding in conjunction with the appropriate teams.
- Other duties as needed
Minimum Qualifications
- Tenacious and strategic thinker with an ability to thrive in a dynamic, always-on, highly ambiguous startup environment.
- Organizational, project management, time management, and communication skills
- Problem-solving skills around the technical, product, and accounting-related questions.
- Highly quantitative and a data-informed approach to problem-solving
- Ability to build relationships
- Strong competency in spreadsheets and presentation software
- Communication at all levels, creative problem-solving skills, and the ability to motivate individuals
Benefits of Joining Our Team:
- Full-time work-from-home arrangement
- Opportunities for career growth and internal mobility
- Enjoy employee benefits upon regularization (HMO, VLs, SLs, etc.)
- Government contributions (SSS, Pag-IBIG, Philhealth)
Perks and Benefits
- Work from Home
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- The Fort
- Industry
- Concierge Service
- Vacancy
- 1 opening
About Magic, Inc.
Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila.
Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).