Travel Customer Services Executive  

What you’ll do :

• Manage customers’ inquiries by phone, email and online chat;
• Coordinate with booking and merchant management teams to check on the status of orders
• Work closely with product teams to advise on suggested changes to activities content in order to meet customers’ needs
• Attract potential customers by answering questions on products and services; Suggest information about other products and services
• Resolve product or service problems by clarifying the customers’ inquiries; determine the cause of the problem; select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution

What you’ll need :

• 1-2 years’ work experience in customer care role (fresh graduates with part-time experience are welcome to apply)
• Attention to details and always eager to help travelers plan itinerary
• Passion for travel
• Fluent in English
• Willingness to work on 24/7 shift rotation, weekends and public holidays
• At least diploma in education

What you’ll get :

• Monthly base salary: up to PHP18,000 - PHP30,000
• Monthly Performance-based Incentives
• Paid Training
• Provision of HMO since Day 1
• Competitive Night Shift Differential
• Appealing Rewards and Recognition Program
• Leave credits (encash if unused)
• An environment that values honesty, transparency and respect with awesome coworkers across Asia.
• The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future.