Learning and Development Manager
HKT Teleservices
- Pasig, PhilippinesMeralco Avenue, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2018-04-25T16:00:00+00:00Job closed.
Job Description
- Manage and Lead Training Department
- Plan and execute People Initiatives (Learning, Leadership, Talent and Organizational Development) to support business outcomes, enhance professional competencies and improve employee engagement
- Develop existing Training Programs to include career development activities
- Conduct and facilitate selected training programs as well as roll out blended learning initiatives
- Track various metrics including learning and talent data to ensure effectiveness of programs and that the service level agreement is duly met
- Manage and Conduct Employee Satisfaction Surveys as well as collating results, benchmarking data, consultation with Upper Management and assist in implementing Programs / Plans
- Spearhead Employee Clubs and other engagement activities
- Ensure that policies, programs and processes are developed, implemented, communicated and consistently administered in compliance with operational objectives
- Other tasks / functions that may be assigned by the Company as per business requirement. These may change from time to time to reflect the changing requirement of your position and our business.
- The successful candidate must have:
Minimum Qualifications
- Bachelor’s / College Degree or equivalent
- Minimum 3 years’ experience in related field
- Extensive knowledge in L&D, Talent Management and/or Organizational Development concepts
- Strong presentation and facilitation skills
- Excellent interpersonal and communication skills with the ability to influence stakeholders across various organizational levels
- Highly collaborative team player with problem-solving mindset to achieve results
- Strong project management skills
- Technical and digitally savvy
- Thrives under challenging situations and comfortable with change and ambiguity
- Able to work under pressure
- Job Type: Full-time
- Salary: Php40,000.00 to Php50,000.00 /month
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Meralco Avenue , Pasig, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About HKT Teleservices
HKT Teleservices is a world-class global contact centers and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by state-of-the-art technologies, world-class management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.