Customer Service Representative | Non-Voice
Gainexpress business management
- undefined, Philippines168 D. Tuazon Cor. N.S. Amoranto Avenue, Maharlika , Maharlikha , 1114 Quezon City , Metro Manila, PhilippinesPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-04-22T16:00:00+00:00Job closed.
Job Description
- Effectively manage large amounts of incoming email
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Effectively execute e-mail marketing strategy
Minimum Qualifications
- Proven customer support experience
- Strong email contact handling skills and active reading
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Communicate in english well
- Ability to multi-task, prioritize, and manage time effectively
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 168 D. Tuazon Cor. N.S. Amoranto Avenue, Maharlika , Maharlikha , 1114 Quezon City , Metro Manila, Philippines
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About Gainexpress business management
ABOUT GAINEXPRESS BUSINESS MANAGEMENT
Gainexpress Business Management has been in the industry since 2012 providing companies here and abroad services such as customer service, SEO and social marketing, website maintenance, product content and images creation on sales platforms like ebay, amazon, aliexpress, lazada, website, etc., including maintenance and monitoring.
Why Work at Gainexpress Business Management?
Gainexpress family are loyal, diverse and goal oriented people. We, the people which we call our family, and the company are continuously expanding and growing with an environment that improves corporate performance and raise the quality of work life.