Client Advisor | Senior Client Advisor  

Primary Objective

Sales Performance

• Engage in upselling, cross-selling and multiple selling for all product categories

• Monitor individual sales and achieve performance target and KPI

• Provide customer feedback on products, especially newly launched products

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools

• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer Store Operations

• Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input

• Perform store duties as assigned by team leaders and management

Store Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without backroom stock assistance)

Store Maintenance

• Maintain a safe and clean store environment and implement daily housekeeping duties

• Maintain proper visual merchandising according to company guidelines

• Minimum 2 years of related experience in Fashion/High End Luxury industry
• Good grooming standard
• Strong selling and communication skills are necessary
• Excellent relationship building skill with good interpersonal skill
• Strong customer focused
• Goal oriented approach
• Good team player with positive personality
• Bilingual with the ability to speak third language an added advantage
• Passionate in high end luxury goods and willing to commit the retail hours
• Knowledge in operating retail management system