- Successfully communicate with customers to gather information and learn about their needs and expectations.
- Collaborate with others to ensure the customers' issues are resolved.
- Understand the concept of "solution delivered" on first contact.
- Assist and provide solutions for the customers' questions.
- Working knowledge of computers and the internet.
- Average to good communication skills.
- At least 25 words-per-minute typing speed.
- Excellent listening and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Willing to work in Clark, Pampanga.
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Graduated from high school
- Recruiter response to application
- Office Address
- M.A Roxas Highway, Clark Freeport, Mabalacat, 2009 Pampanga, Philippines
- Business Process Outsourcing
- 100 openings
Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!