Alorica

Chat Support Specialist  

Alorica

 
  • Quezon, Philippines
    Diliman, Quezon City, Metro Manila, Philippines
    Quezon
    Metro Manila
    Philippines
    Philippines
  • ₱18,000.00 - ₱21,000.00 / month
    PHP
    18,000
    21,000
    18,000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2017-06-29T16:00:00+00:00
Job closed.

Job Description

  • Answers and initiates a variety of real-time inbound and outbound voice and non-voice based services.
  • Verifies and updates customer information, responds to queries and resolves issues.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records and databases in accordance with prescribed formats and required systems.
  • Provides transaction processing support to clients.
  • Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.
  • Collaborate with others to ensure the customer issues are resolved
  • Know, understand, and comply with all applicable Federal and Local laws and regulations as directed by management or during training.
    Successfully communicate with customers to gather information and learn about their needs and expectations

  • Understand the concept of “solution delivered” on first contact

Minimum Qualifications

  • Must have excellent English communication skills;
  • Must have completed at least high school;
  • Preferably with collections, sales, or customer service experience in a call center industry (exposure to international clients would be an advantage);
  • Must possess excellent listening and problem-solving skills;
  • Must have working knowledge of computers and the internet; can type 30 words per minute;
  • Ability to multi-task in a fast-paced environment;
  • Applicants must be willing to work in Centris, Quezon City;
  • Fresh graduates/entry level applicants are encouraged to apply.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans
  • Single Parent LeaveSingle Parent Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Graduated from high school
Recruiter response to application
Often
Office Address
Diliman, Quezon City, Metro Manila, Philippines

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About Alorica

Who is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!
Aloricahttps://s3-ap-southeast-1.amazonaws.com/kalibrr-company-assets/logos/TJJ6M27DN9RRJNDQPYG2-5812d0ea.jpgWho is Alorica? It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience. Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too. At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe—but we call Orange County, the land of perpetual sunshine and avocado on everything, home. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions. Join us and together let’s change the game!

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