ENRA Innovations, LLC
ENRA Innovations, LLC

Customer Success Officer  

ENRA Innovations, LLC

  • Makati, Philippines
    M10, Auro-Vir Building, Evangelista, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • PHP 15,000.00 - PHP 25,000.00 / month
    PHP
    15000
    25000
    15000
    MONTH
  • Full timeFULL_TIME

Expired 5 years ago

2017-12-30T16:00:00+00:00
Job closed.

Job Description

If you’re the type of person who loves talking to people, working on social media, and providing a good service then this job opportunity is for you!

We're looking for a customer success expert for our startup team. Join our team and work directly with the CEO. We're a small team but we aim to grow fast so join us now to maximize your potential.

Responsibilities:

  • Managing all our social media accounts (includes posting content and engaging with the community)
  • Answering customer queries
  • Helping customers solve problems and achieve their goals
  • Assist the team in day-to-day tasks
  • Evaluating and updating our operating procedures
  • Helping the content team by giving feedback
  • Creating detailed, step-by-step action plans.
  • Updating systems and project plans.

The work is dynamic but also very rewarding. You will learn a lot and will have a huge impact on the company. Join us now as we work towards our mission of impacting lives of Filipinos and businesses around the world.

Minimum Qualifications

  • 1-2 years experience in a related field (customer service)
  • Social media experience preferred (Instagram, Facebook, and Twitter)
  • Excellent management and problem-solving skills
  • Strong analytical and planning skills
  • Eager to learn and develop skills
  • Can work with minimal supervision
  • Basic understanding of social media marketing, content marketing, customer support, and other common skills of virtual assistants.
  • Startup experience is a plus!

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
M10, Auro-Vir Building, Evangelista, Makati, Metro Manila, Philippines
Industry
Writing and Content
Vacancy
1 opening
Website
http://enrainnovations.com/

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About ENRA Innovations, LLC

ENRA Innovations, LLC is a startup company that offers online services. We work on SEO, social media marketing, ecommerce, content writing, and website management. Our mission is to help small business owners and virtual assistants grow their income. We are a start up and that means we need individuals who have a drive for learning and problem-solving. We believe open communication and regular 360 degree feedback is necessary for a healthy, productive team. BUT due to the agile nature of our work, there's not a lot of time for hand-holding. So consider joining our team if: - You can approach change and challenges with a growth mindset. - You're someone who enjoys pushing yourself to do better. - You're open to learning new things and new perspectives. - You're a team player who loves working with other skilled, intelligent, communicative people. - You're an individual with the ability to self-manage when needed. - You're interested in hands-on learning and testing of digital marketing principles. - You're game for fun, learning experiences. - You're the type of person who will actively seek out answers instead of relying on others to spoon feed you information.

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