Ematic Solutions
Ematic Solutions

Customer Success Business Support Coordinator  

Ematic Solutions

  • Makati, Philippines
    111 Paseo De Roxas, Makati, Metro Manila, Philippines
    Metro Manila
  • ₱15,000.00 - ₱20,000.00 / month
  • Full timeFULL_TIME

Expired 7 years ago

Job closed.

Job Description

The Customer Success Business Support Coordinator supports the administration matters within the Customer Success team, the largest department within Ematic. You will work closely with the CS Ops Manager to handle and complete different tasks, mainly data extraction, creation of reports, and building a dashboard for the management team to review and implement changes to the business.

As a Customer Success Business Support Coordinator, you will be reporting to the Customer Success Operations Manager and be responsible for the following:

  • Perform data extraction from the various systems used by the Customer Success team.
  • Create business reports relating to key Customer Success performance indicators.
  • Create dashboards that will keep track and provide visualisation of the reports created.
  • Provide support to the CS Ops Manager for the analysis of the data.

Minimum Qualifications

  • At least 2 years' relevant experience in business support and administration, or with relevant academic experience.
  • Project management experience is a plus.
  • Experiences working in a multi-cultural environment is a plus.
  • Be proficient in the use of MS Excel and other MS programs.
  • Excellent communication skills, both written and verbal.
  • Proficiency in the English language.
  • Detail-oriented, proactive, and resourceful when dealing with day-to-day tasks.
  • Constantly shows initiative and take on different responsibilities outside the job scope.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave

Required Skills

  • Report Writing
  • Project Management
  • Data Analysis
  • Data Management
  • Data Interpretation
  • Data Encoding / Data Entry

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
111 Paseo De Roxas, Makati, Metro Manila, Philippines
Information Technology / IT
1 opening

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About Ematic Solutions

Ematic Solutions is one of Singapore's fastest growing startups. We are present in six countries - Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines. We’re a SaaS provider offering an Email Intelligence Platform that helps digital marketers nimbly build and deploy sophisticated and high-ROI email marketing programs. Our Email Intelligence Platform seamlessly integrates with a company’s Email Service Provider (ESP) and leverages a powerful suite of plug-and-play apps. Our apps have been proven to massively increase conversions by driving database growth and improving customer engagement. Our goal is to make the digital marketer smarter, and you’ll play a role in that relationship. The Ematic Solutions team is a small group of smart people from different backgrounds, based around the world, and share one passion: helping customers achieve better results. Our first priority is that you fit into our team, as we have a great company culture which often extends to after-work drinks and BBQs. We’re a nimble, flexible and fun group, where your good ideas and initiative can make a difference.

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