Customer Success Business Support Coordinator
- Makati, Philippines111 Paseo De Roxas, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- PHP 15,000.00 - PHP 20,000.00 / monthPHP150002000015000MONTH
- Full timeFULL_TIME
The Customer Success Business Support Coordinator supports the administration matters within the Customer Success team, the largest department within Ematic. You will work closely with the CS Ops Manager to handle and complete different tasks, mainly data extraction, creation of reports, and building a dashboard for the management team to review and implement changes to the business.
As a Customer Success Business Support Coordinator, you will be reporting to the Customer Success Operations Manager and be responsible for the following:
- Perform data extraction from the various systems used by the Customer Success team.
- Create business reports relating to key Customer Success performance indicators.
- Create dashboards that will keep track and provide visualisation of the reports created.
- Provide support to the CS Ops Manager for the analysis of the data.
- At least 2 years' relevant experience in business support and administration, or with relevant academic experience.
- Project management experience is a plus.
- Experiences working in a multi-cultural environment is a plus.
- Be proficient in the use of MS Excel and other MS programs.
- Excellent communication skills, both written and verbal.
- Proficiency in the English language.
- Detail-oriented, proactive, and resourceful when dealing with day-to-day tasks.
- Constantly shows initiative and take on different responsibilities outside the job scope.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Report Writing
- Project Management
- Data Analysis
- Data Management
- Data Interpretation
- Data Encoding / Data Entry
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Office Address
- 111 Paseo De Roxas, Makati, Metro Manila, Philippines
- Information Technology / IT
- 1 opening
About Ematic Solutions
Ematic Solutions is one of Singapore's fastest growing startups. We are present in six countries - Singapore, Malaysia, Indonesia, Thailand, Vietnam and the Philippines. We’re a SaaS provider offering an Email Intelligence Platform that helps digital marketers nimbly build and deploy sophisticated and high-ROI email marketing programs. Our Email Intelligence Platform seamlessly integrates with a company’s Email Service Provider (ESP) and leverages a powerful suite of plug-and-play apps. Our apps have been proven to massively increase conversions by driving database growth and improving customer engagement. Our goal is to make the digital marketer smarter, and you’ll play a role in that relationship. The Ematic Solutions team is a small group of smart people from different backgrounds, based around the world, and share one passion: helping customers achieve better results. Our first priority is that you fit into our team, as we have a great company culture which often extends to after-work drinks and BBQs. We’re a nimble, flexible and fun group, where your good ideas and initiative can make a difference.