Customer Service Officer

Colcap Servicing Pty Ltd

  • Taguig, Philippines
    Taguig, Metro Manila, Philippines
    Metro Manila
  • 25,000.00 - 28,000.00 PHP / monthPHP25,000.0028,000.0025,000.00MONTH
  • Full time
Posted 2 months ago and deadline of application is on 19 Jun
Recruiter was hiring a day ago

Customer Service Officer

Colcap Servicing Pty Ltd

Job Description

  • Responding to and resolving queries received through emails/fax as well processing tasks and requests.
  • Taking inbound calls from external and internal customers as well as making outbound calls.
  • Attending to Mortgage Managers' enquiries and disputes) and providing quick, accurate and correct response and resolution.
  • Escalating specific matters, queries and concerns to the appropriate or relevant department once issue has been identified.
    • Escalating matters that are normally being handled by Credit, Sales, Retention, Settlements, etc.
      • Collaborating with other teams/departments such as Arrears, Sales, Retention, Settlements and Discharges
  • Regularly communicating with team members and colleagues to obtain updates and making sure that messages, updates and initiatives are clearly understood
  • Delegating email tasks and TDIs to relevant team member(s) to look into and action, checking if correct procedure and appropriate resolution have been made.
  • Organising welcome calls
  • Assisting the Retention team and Sales Support (for pre-qualifications)
  • Organising and actioning other ad-hoc activities

Minimum Qualifications

  • With Australian mortgage experience is an advantage
  • Confident and articulate, able to engage in conversations and build relationships with clients at the highest level
  • Customer-focused
  • Able to work well under pressure and on a flexible schedule
  • Exhibit professional demeanor
  • Above-average oral communication skill
  • Strong writing skills, able to compose business letters
  • Good attention to detail
  • Good planning, organising, multi-tasking, and problem-solving skills
  • Must have proficiency with various software applications programs including e-mail messaging applications, Microsoft Word and Excel Environment
  • Ability to provide insight based on analysis
  • Knowledge-sharing mentality
  • Ability to work on deadlines

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Medical / Health Insurance Medical / Health Insurance

Required Skills

  • Business Correspondence
  • Email Support
  • Customer Service
  • Critical Thinking
  • Communication Skills

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Completed vocational course
Recruiter response to application
Office Address
BGC, Taguig, Metro Manila, Philippines
Financial Services
2 openings

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About Colcap Servicing Pty Ltd

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.