Customer Solutions Officer

Citigroup Business Process Solutions Pte. Ltd

  • Taguig, Philippines
    34th Street Citiplaza Building Corner Lane D. Bonifacio Global City Taguig, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 4 months ago and deadline of application is on 9 Nov
Recruiter was hiring 15 hours ago

Job Description

  • Provide ‘world-class’ service excellence to clients by offering consistent telephone banking experience
  • Attend to both inbound & outbound telephone calls in accordance with the standard operating procedures
  • Processing of online banking transactions which include financial entries & data maintenance
  • Identify sales opportunities to further enhance client relationships

Minimum Qualifications

  • Has work experience in an international BPO/ call center setting
  • High school graduates with 1-year BPO experience/college graduates are also welcome to apply
  • Above average English communication skills
  • Amenable working on shifts, holidays, weekends & extended work hours
  • Applicants should be Filipino citizens or hold relevant residence status
  • Amenable to work in Bonifacio Global City, Taguig

Perks and Benefits

  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Relocation Assistance Relocation Assistance
  • Transportation Allowances Transportation Allowances

Food Allowance

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from high school
Recruiter response to application
Office Address
34th Street Citiplaza Building Corner Lane D. Bonifacio Global City Taguig, Taguig, Metro Manila, Philippines
Investment Banking / Venture
20 openings

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About Citigroup Business Process Solutions Pte. Ltd

Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here. We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career. Mission: Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. Citigroup Business Process Solutions Pte. Ltd. (CBPS) provides best-in-class business process outsourcing, customer sales and service, and other off-shore services to various Citi businesses around the world in 15 lines of business including CitiPhone, Credit Operations, and Transaction Services. ---------------------------------------------------------------------------------------------------------------------------------------------- In accordance with the requirements of the Data Privacy Law of 2012, it is not allowed to receive, store or process any personal data of an individual without the latter giving his or her consent. Be advised that if you should pursue your application for employment with Citi, you would need to submit information that may contain personal data covered under the Data Privacy Law of 2012. If you do not agree to providing any personal information to Citi, please do not proceed any further with this application and refrain from providing any persona information herein. Should you wish to continue with your application for employment and you are willing to provide any personal data or information relative thereto, please be advised that by submitting any personal data or information to Citi, you are giving your express consent and agreement to the processing, profiling and sharing of your personal data and information for the purpose determining if you are qualified for any position in Citibank, N.A. Philippine Branch (Citibank), Citibank N.A. Regional Operating Headquarters (ROHQ), Citigroup Business Process Solutions Pte. Ltd., Philippine Branch (CBPS), Citicorp Financial Services and Insurance Brokerage Philippines, Inc. (CFSI), or any other entity directly or indirectly owned or controlled by Citigroup Inc. in the Philippines (collectively, “Citi”), as well as for the implementation and administration of Citi’s employment policies and processes. This consent covers any personal data as well as personal data of family members, references, beneficiaries, authorized signatories or representatives, and other individuals (collectively, “Relevant Individuals”) whose information you will provide. In event that you are unable to qualify for employment with Citi, we shall delete from our systems and files the information you have provided as soon as practicable but not to exceed one (1) year from the date we received such information.
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