Level 1 Chat Support | Mandaluyong
ASTICOM
- Mandaluyong, Philippines4th Floor, Globe Telecom Plaza Tower 1 Pioneer St, Corner Madison St. Mandaluyong, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2018-05-05T16:00:00+00:00Job closed.
Job Description
- Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail and chat within the assigned TAT
- Build customer relationships as part of the sales process
- Manage and take ownership of the resolution process for all customer related issues
- Inform a member of current promotions and new or updated products
- Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat.
- Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.
Minimum Qualifications
- At least one year of sales and customer service experience via live chat
- Effective reading and writing English communication skills
- Excellent communication, analytical, listening and organizational skills
- Excellent customer service skills and great enthusiasm for helping customers
- Must be able to prioritize and complete all job duty requirements
- Must be able to adhere to schedule changes based on department and/or business
- Must be an energetic self-starter with the ability to work both independently and within a team
- Excellent time management skills, attention to detail and the ability to multitask
- Competent in MS office and web browser environments
- Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.
- Ability to continually display a positive attitude.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 4th Floor, Globe Telecom Plaza Tower 1 Pioneer St, Corner Madison St. Mandaluyong, Mandaluyong, Metro Manila, Philippines
- Vacancy
- 1 opening
- Website
- www.asticom.com.ph
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About ASTICOM
ASTICOM TECHNOLOGY INC. is an HR shared service company established in March 2015. Formerly known as Ayala Systems Technology Inc, it's current services include Staffing Services, Payroll Administration, and Managed Services.
OUR DETAILED SERVICES INCLUDE:
Payroll Administration and Management – ASTICOM will be responsible for the overall payroll management for your employee. This service includes the implementation of Asticom's very own payroll system.
Staffing Services – ASTICOM will enter an agreement with the client as the principal. Asticom's project employees shall be deployed to the client for the duration if the engagement.
Outsourcing/Shared Service Model – ASTICOM will enter an engagement with the client wherein Asticom will act as a service provider that will directly manage operations (people, tools of work, productivity, and others).
OUR PROMISE IS TO PROVIDE ALL OUR CLIENTS WITH:
END TO END CLIENT AND EMPLOYEE ENGAGEMENT
To provide dedicated account managers for our clients and dedicated area managers for our employees.
PRODUCTIVITY AND EFFICIENCY MANAGEMENT
To provide services that will support the overall efficiency and cost targets of the company.
SKILLS AND CULTURE ALIGNMENT
To align with our client’s values and service principles through on boarding and training
OPERATIONS AND MANAGEMENT CONTROL
To provide the flexibility to manage operations through Asticom