Technical Support Specialist
Accent Micro Technologies, Inc.
- Cabuyao, Philippines, Domestic Road , Cabuyao, CALABARZON, PhilippinesCabuyaoCALABARZONPhilippinesPhilippines
- ₱18,000.00 - ₱25,000.00 / monthPHP180002500018000MONTH
- Full timeFULL_TIME
Job Description
- Provide one-on-one end-user incident & service request resolution over the phone or email for workstation software and hardware.
- Receives calls and inquiries, provides support in accordance with established processes and document incidents and resolution
- Troubleshoot, diagnose and resolve problems related to hardware and software
- Properly escalating unresolved queries top the next level support
- Utilise excellent customer service skill and exceed customers expectation
- Ensure proper recording, documentation and closure.
Minimum Qualifications
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
- Strong analytical and planning skills;
- Good communication skills;
- Excellent problem-solving skills;
- No work experience required.
- Possess excellent customer relations, negotiation skills and computer literacy.
- Ability to impact technical knowledge to end-user.
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Preferred Courses
- Information Technology
- Computer Communications [Networks]
- Computer Engineering
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Domestic Road
About Accent Micro Technologies, Inc.
AMTI is the most diversified technology company in the Philippines.
Since 1996, it has been at the forefront in building partnerships with some of the world's leading brands in technology.
Aside from its years of experience, the ingenuity of the Filipino has become the main driver in enabling AMTI to deliver only the best innovative technology solutions.
AMTI harnesses and advances Filipino ingenuity to deliver innovative technology solutions locally and globally. True to our core of being an organization that promotes Filipino values, we continually invest and believe in the innate talent and ability of our countrymen. AMTI's remarkable growth stems from an advocacy that cultivates Philippine talent. Since our inception in 1996, AMTI has been at the forefront in building partnerships with some of the world's leading brands in technology. We pride ourselves for being a 100% Filipino-owned company that started as a hardware provider. With only 19 employees when we first operated, AMTI now employs over 700 highly skilled personnel and certified engineers. Our customer base covers more than 3,000 clients across the Philippines, and have placed continued trust in our innovative technology solutions. We have also expanded our reach with established offices in key cities of the Philippines namely, Manila, Cebu, Davao and Subic.