Service Desk Analyst | Ortigas
- Mandaluyong, PhilippinesBank Drive , Mandaluyong, Metro Manila, Philippines, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippines
- 23,000.00 - 30,000.00 PHP / monthPHP23,000.0030,000.0023,000.00MONTH
- Full time
- Respond to requests for technical assistance
- Provide user support and customer service on company-supported computer applications and platforms; troubleshoot problems and advise on the appropriate action.
- Monitor and respond quickly and effectively to requests received
- Ability to identify and organize tickets according to priority and forward tickets to engineers and techs
- Identify deficiencies and escalates risk and proposes innovative solutions to address the issue/problem
- Validate the set-up process
- Identify any trending issues or bugs whilst using strong problem-solving skills to resolve or escalate the matter quickly and efficiently
- Provide management with knowledge and an analysis of any existing issues, areas of concern and broadcaster feedback
- Completed at least 2 years in college (any course, technical or IT course a plus)
- At least 6 months technical experience with extensive troubleshooting
- Highly analytical and trainable. Knowledge of TCP/IP, DNS and DNS query preferred but not required.
- Good to Excellent English communication skills
- Willing to work in Ortigas and/or Pasig.
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Medical / Health Insurance
- Transportation Allowances
- Performance Bonus
- Recruitment / Signing Bonus
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