Customer Care | Banking | Mall of Asia, Pasay
- Pasay, Philippines, Globe Rotunda, Pasay, Metro Manila, Philippines, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippines
- 15,000.00 - 30,000.00 PHP / monthPHP15,000.0030,000.0015,000.00MONTH
- Full time
- Provide answers to clients by:
- Identifying problems.
- Researching answers.
- Guiding client through corrective steps.
- Avoid legal challenges by monitoring compliance with service agreements.
- Manage and resolve customer complaints.
- Seize opportunities to upsell products when they arise.
- Enhance organization reputation by:
- Accepting ownership for accomplishing new and different requests.
- Exploring opportunities to add value to job accomplishments.
- Update job knowledge by participating in educational opportunities and maintaining personal networks.
- Maintain customer/potential customer data bases.
- Customer service experience in any industry is a plus but not required.
- Previous technical background is also a plus.
- Fresh graduates are also welcome to apply.
- Average to advanced written and spoken English.
- Average to advanced knowledge in web navigation.
- Amenable to shifting schedules including NIGHT SHIFTS.
- Day shift is also available.
Perks and Benefits
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Child Care Benefits
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Transportation Allowances
- Free Lunch or Snacks
- Performance Bonus
- Recruitment / Signing Bonus
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