Access Healthcare Services, Manila Inc.
Access Healthcare Services, Manila Inc.

Technical Support Representative  

Access Healthcare Services, Manila Inc.

  • Taguig, Philippines
    6th Floor Unit B, One World Square, McKinley Hill, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 7 years ago

Job closed.

Job Description

  • Assist medical professionals in the US with their queries through inbound calls and emails.
  • Focus on First Call Resolution and Client Satisfaction.
  • Manage client electronic inquiries submitted online.
    • Review and either resolve or triage cases to appropriate operational team.
  • Champion monthly product (release) enhancement inquiries and escalate as needed.
  • Proactively collect, analyze, and report on trending data.

Minimum Qualifications

  • Graduate of any 4-year course or completed at least 2 years in college.
  • Good English communication skills, both verbal and written.
  • Strong customer service orientation.
  • Computer savvy.
  • Flexible to work on weekends and holidays.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Office Address
6th Floor Unit B, One World Square, McKinley Hill, Taguig, Metro Manila, Philippines
Business Process Outsourcing
15 openings

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About Access Healthcare Services, Manila Inc.

We are Access Healthcare Services Manila, Inc., a leading provider of revenue cycle management services to medical billing companies, hospitals, physician practices and software providers. Access Healthcare partners with hospitals, physicians and healthcare providers to help their business succeed and develops customized solutions that reduce the overall cost to collect while accelerating their cash flow, and creating a thriving operational environment compliant to the healthcare industry regulations.

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