Access Healthcare Services, Manila Inc.

Customer Service Associate  

Access Healthcare Services, Manila Inc.

  • Taguig, Philippines
    Intellectual Property Center, #28 Upper McKinley Road, Fort Bonifacio, Taguig City, 1634 Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • ₱18,000.00 - ₱25,000.00 / month
    PHP
    18,000
    25,000
    18,000
    MONTH
  • Full timeFULL_TIME

Expired 4 years ago

2017-12-30T16:00:00+00:00
Job closed.

Job Description

  • Position will assist medical professionals in the US with their queries through inbound calls and emails
  • Focus on First Call Resolution and Client Satisfaction
  • Manage client electronic inquiries submitted online, review and either resolve or triage cases to appropriate operational team
  • Champion monthly product (release) enhancement inquiries and escalate as needed
  • Proactively collect, analyze, and report on trending data

Minimum Qualifications

  • Excellent verbal and written English communication skills
  • Strong customer service orientation
  • At least 6-months BPO / call center experience
  • Computer savvy
  • Flexible to work on weekends and holidays
  • Dayshift and Nightshift posts available!

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Performance BonusPerformance Bonus

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Health and Medical
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Intellectual Property Center, #28 Upper McKinley Road, Fort Bonifacio, Taguig City, 1634 Metro Manila, Philippines
Vacancy
21 openings
Website
http://www.accesshealthcare.org

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About Access Healthcare Services, Manila Inc.

We are Access Healthcare Services Manila, Inc., a leading provider of revenue cycle management services to medical billing companies, hospitals, physician practices and software providers. Access Healthcare partners with hospitals, physicians and healthcare providers to help their business succeed and develops customized solutions that reduce the overall cost to collect while accelerating their cash flow, and creating a thriving operational environment compliant to the healthcare industry regulations.
Access Healthcare Services, Manila Inc.https://rec-data.kalibrr.com/logos/LQJ8AJRMTUML2SQXREME-5a30c5c6.jpgWe are Access Healthcare Services Manila, Inc., a leading provider of revenue cycle management services to medical billing companies, hospitals, physician practices and software providers. Access Healthcare partners with hospitals, physicians and healthcare providers to help their business succeed and develops customized solutions that reduce the overall cost to collect while accelerating their cash flow, and creating a thriving operational environment compliant to the healthcare industry regulations.

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