Customer Service Associate
Access Healthcare Services, Manila Inc.
- Taguig, PhilippinesIntellectual Property Center, #28 Upper McKinley Road, Fort Bonifacio, Taguig City, 1634 Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱25,000.00 / monthPHP180002500018000MONTH
- Full timeFULL_TIME
Expired 7 years ago
2017-12-30T16:00:00+00:00Job closed.
Job Description
- Position will assist medical professionals in the US with their queries through inbound calls and emails
- Focus on First Call Resolution and Client Satisfaction
- Manage client electronic inquiries submitted online, review and either resolve or triage cases to appropriate operational team
- Champion monthly product (release) enhancement inquiries and escalate as needed
- Proactively collect, analyze, and report on trending data
Minimum Qualifications
- Excellent verbal and written English communication skills
- Strong customer service orientation
- At least 6-months BPO / call center experience
- Computer savvy
- Flexible to work on weekends and holidays
- Dayshift and Nightshift posts available!
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Life Insurance
Medical / Health Insurance
Performance Bonus
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Health and Medical
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Intellectual Property Center, #28 Upper McKinley Road, Fort Bonifacio, Taguig City, 1634 Metro Manila, Philippines
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About Access Healthcare Services, Manila Inc.
We are Access Healthcare Services Manila, Inc., a leading provider of revenue cycle management services to medical billing companies, hospitals, physician practices and software providers. Access Healthcare partners with hospitals, physicians and healthcare providers to help their business succeed and develops customized solutions that reduce the overall cost to collect while accelerating their cash flow, and creating a thriving operational environment compliant to the healthcare industry regulations.