Implementation Project Management Senior Analyst

Accenture Philippines

  • Mandaluyong, Philippines
    Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
  • Full time
Posted 2 months ago and deadline of application is on 30 Oct
Recruiter was hiring 3 days ago

Implementation Project Management Senior Analyst

Accenture Philippines

Job Description

Project Manager will be accountable for the lifecycle of Service Management processes ensuring client satisfaction and management of risk to services including:

  • Change Management
  • Release Management
  • Problem Management
  • Incident Management
  • Configuration Management

He/She will also be responsible of:

  • Identifying, logging, monitoring and escalating issues and ensuring timely assignment and resolution of incidents to meet SLA's
  • Proactively preventing the occurrence of incidents, problems and errors, via the identification, investigation and resolution of client and/or organizational Service Management issues
  • Delivering appropriate and effective communications to client on issue escalation and resolution at all stages
  • Proactive prevention of problems via trend analysis, targeting support action and communication
  • Effective and comprehensive client and management reporting driving quality commentary, identifying and interpreting trends and improvements

Minimum Qualifications

  • Bachelor’s degree or applicable work experience
  • 2 years’ work experience in project management or 3 years supervisory experience in BPO or Shared Services or any related industry/field focusing on continuous improvement
  • Certification in LEAN or PMP
  • ITIL certification is a plus

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Often 
Office Address
Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
Industry
Information Technology / IT
Vacancy
1 opening
Website
https://www.accenture.com/ph-en

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About Accenture Philippines

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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