KMC Solutions provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

Our company provides email and live chat services to our clients for a Tech firm in the US and AUS, as well as monitoring for fraudulent customer trends and finance.


KMC Solutions

This position will primarily handles customer inquiries and issues through written communication channels such as email and chat. The role involves responding to customer questions, resolving complaints, providing product and service information, and updating customer records. The agent must be able to manage time effectively, work independently, and maintain a customer-focused approach to ensure a high level of satisfaction.

Responsibilities:

<ul>
	<li>Accurately assists customers via chat and email in accordance with the required response time</li>
	<li>Processes customer documents where needed</li>
	<li>Offers proactive support to address errors, mistakes and technical errors</li>
	<li>Completes customer interactions within the agreed service level agreement (SLA)</li>
	<li>Creates added value by supporting cross-sell initiatives and promotional offers</li>
	<li>Meets or exceeds quality targets</li>
	<li>Strives to ensure a high customer satisfaction level always</li>
	<li>Offers resolutions to disputes</li>
</ul>

Fan Care Advocate | Clark Pampanga

<ul>
	<li>Work closely with the Creative team to execute designs &amp; resizing the creative template assets for digital, print and videos across multiple media platforms and channels as per requirement of stakeholders.</li>
	<li>Stay updated with the design trends, tools and proactive in suggesting concepts to enhance the visual look of the brand.</li>
	<li>Present &amp; produce fresh &amp; dynamic design that will be used widely for campaigns based on the brief requirement and brand guidelines</li>
	<li>Supervise and guide interns &amp; junior designers ensuring production of high-quality work, providing constructive design feedback.</li>
	<li>Mentor interns &amp; junior designers to develop their technical skills in design software.</li>
	<li>Assist the Creative Manager with design projects as required.</li>
	<li>Gather and transfer all forms of media into editing software and ensure each was updated in the correct format</li>
	<li>Edit video to include preselected music, interviews, sound clips and other important aspects of the project</li>
	<li>Ensure the correct formatting and presentation for finalized static/video assets are according to client's specifications</li>
	<li>Can be assigned related tasks from time to time to support the overall objectives of the business.</li>
</ul>

Senior Graphic Designer

<ul>
	<li>Produce a wide range of animation and motion content for social media and other digital campaigns.</li>
	<li>Maintain high visual standards, and a strong attention to detail, client, audience, story, and context.</li>
	<li>Create visually stunning motion graphics and animations for various digital media platforms.</li>
	<li>Utilize video software, such as Adobe After Effects and Adobe Premiere Pro, to execute captivating motion graphic projects.</li>
	<li>Incorporate typography, visual effects, and sound design to enhance the overall impact and engagement of motion graphic content.</li>
	<li>Manage multiple projects simultaneously, adhering to project timelines, and delivering projects on time.</li>
	<li>Collaborate with clients and stakeholders to understand project goals, gather feedback, and incorporate revisions to achieve the desired creative vision.</li>
	<li>Comfortable working with Figma.</li>
</ul>

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Fan Care Advocate | Clark Pampanga

Senior Graphic Designer

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