Customer Service Representative (CSR)  

Responsible for order processing of Sales Orders and Purchase Orders.

Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.

Encodes data and orders in the system diligently and accurately for database building.

Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.

Follow up customers on payments and collection of such payments.

Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.

Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.

Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery schedules, special instructions from customers and others.

Confirmation and verification of returned invoices and reasons for rejections.

Accounts Receivable collections. Follow-up and schedule collection of outstanding ARs.

Follow established policies and procedures especially established timelines, cut-offs and lead times.

Performs other duties that may be assigned by immediate superior from time to time

• College Graduate

  Strong analytical and planning skills;

  Good communication and presentation skills;

  Excellent problem-solving skills;

  Works well with people

  Customer centric

  Willing to work in Talamban, Cebu City from Monday to Saturday