ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.

ITVT Philippines Inc.

Area of Responsibility

<ul>
	<li>Implements Microsoft Dynamics CRM solutions: Customer Engagement (Sales, Customer Service, Marketing), PowerApps, Power Platform.</li>
	<li>Implements interfaces between Microsoft Dynamics CRM and other applications, frontends web application, backend components as well as database developments.</li>
	<li>Implements prioritized requirements from the product owner in the system.</li>
	<li>Is responsible for ensuring progress and completion of development topics.</li>
	<li>Independent and responsible way of working.</li>
	<li>Contribute experience to the technical management and complex software development projects as well as corresponding team structures.</li>
	<li>Takes responsibility for supervision, improvement and optimization of the software quality as well as for the design and development.</li>
	<li>Is responsible for the design, the development of modifications or for the extensions to the standard Microsoft Dynamics CRM application (Sales, Marketing and Service module).</li>
	<li>Is Responsible for coding, unit testing and creating supporting documentation for Microsoft Dynamics based Solutions.</li>
	<li>Gains understanding of customer’s needs and collaborates with other consultants/developers and support teams to complete design and testing documentation.</li>
	<li>Provides technical input in creating technical specifications when customizations or extensions to Microsoft Dynamics CRM are needed.</li>
	<li>Is responsible for driving the effort to migrate the customers’ data sources into Microsoft’s sources, ensuring proper alignment of data models. Offers support on Microsoft tools for migration and integration.</li>
	<li>Implements reports per requirements documents and standards.</li>
	<li>May be tasked with additional development tasks such as: developing data migration procedures to integrate Microsoft Dynamics CRM to legacy systems, creating data load structures with Microsoft SQL Server Integration Services or Azure Data Factory.</li>
	<li>Provides support and expertise on development technologies and environments.</li>
	<li>Provides work estimates that permit prioritization and assignments to be made.</li>
	<li>Has awareness of the prescribed Microsoft Dynamics CRM implementation methodology known as Sure Step. Understands how the development and related testing activities fit into the overall customer engagement lifecycle.</li>
</ul>

Typical Activities

Diagnostic and Analysis 
Design 
Development

<ul>
	<li>Customization of the product to meet the needs of the customer based on the specifications from the Application Consultant.</li>
	<li>Integration of the solution with the customer’s legacy databases and systems.</li>
	<li>Document custom developed functionality in accordance to documentation standards and best practices.</li>
	<li>Implement add-ons and code from third parties.</li>
	<li>Initial test of the developed functionality.</li>
</ul>

Deployment

<ul>
	<li>Support integrated testing.</li>
	<li>In case of upcoming customization requests during the deployment phase, perform the design and development tasks in accordance with the defined change request process.</li>
</ul>

Upgrade

<ul>
	<li>Evaluate necessary upgrade customizations for new versions of Microsoft Dynamics and relevant ISV and add-on solutions.</li>
</ul>

Agile Preparation

<ul>
	<li>Review/validate high-level estimates given within the Solution Backlog.</li>
	<li>Provide input to the establishment of Integration Strategy.</li>
</ul>

Agile Execution

<ul>
	<li>Attend the Sprint Planning Meetings</li>
	<li>Attend the Daily Sprint Cycle Meetings</li>
	<li>Lead development efforts within the Sprint cycle across Custom Coding, Integration and Interfaces, and Data migration streams</li>
</ul>

Angular.js

ASP.NET

JavaScript

CRM Software

Senior Microsoft Dynamics CRM Application Developer

Hashtag Interactive is an award-winning marketing collaborator for companies looking to stand out amid the digital noise. 

Together, we curate and create campaigns and strategies that speak to your audiences and meet your targets on the other side of the screen.

Hashtag Interactive: A digital marketing agency optimised for a digital-centric world. Your digital marketing, social media, and content strategy partner in Singapore and Southeast Asia.

Hashtag Interactive

The Associate Design Manager assists in managing a design team in creating quality creative content on a daily basis. A very good communicator who can present ideas clearly and concisely; can negotiate with clients and internal accounts teams. An expert understanding of typography, layout, animation and art direction will be needed to help the team produce the best work possible. A strong foundation in team + time management. The Associate Design Manager is a strong communicator, who can work with other team members to better understand what is needed but can also explain the designer’s creations and the rationale behind them. Up to date with current design trends in and around the social media space. As this is a managerial title, a minimum of 6 years in the industry is a requirement.

 

Expected Outcomes

First 90 Days

<ol>
	<li>Focus on learning important internal processes, tools and workflows and look for opportunities to experience them directly by helping people out with projects.</li>
	<li>Define a structured set of goals with Creative Director to both pass your 3 months probation, make the best use of your time and skillset, and contribute to the business goals</li>
	<li>Get to know the team, their personalities, strengths and weaknesses and then use this new information to define gaps to take the team to the next level; as well as identifying team goals. </li>
</ol>

Day-to-Day Expectations

<ul>
	<li>Managing a team of designers and ensuring that they are meeting deadlines and producing high-quality work.</li>
	<li>Communicating with clients and internal teams to understand their needs and ensure that designs meet expectations.</li>
	<li>Developing and implementing design strategies that align with our clients' goals.</li>
	<li>Staying up-to-date on the latest design trends and technologies. 
	 </li>
</ul>

Associate Design Manager

At Elinnov, we are driven by a powerful mission: to turn ideas into reality using innovative technologies. Our unwavering commitment to this mission fuels our passion for creating solutions that have a lasting impact on industries, communities, and lives.

With a clear vision in mind, we strive to be pioneers in tackling global challenges through our groundbreaking innovations. We believe that technology has the power to transform the world, and we are dedicated to harnessing that power to create opportunities and improve the lives of all living beings.

Our core values form the foundation of everything we do. Synergy is at the heart of our collaborative approach, where the collective brilliance of our diverse team members ignites breakthrough ideas and drives our success. We are assertive in pursuing our goals, fearlessly embracing challenges and persistently finding solutions that push boundaries.

Grit is an integral part of our DNA. We understand that innovation requires determination and perseverance, and we embrace the journey with resilience, learning from setbacks and emerging stronger. We are relentless in our pursuit of excellence, always striving to exceed expectations and deliver solutions that are of the highest quality.

As a team, we are united by our shared passion for innovation, our dedication to our mission, and our belief in the transformative power of technology. Our collaborative and inclusive culture fosters an environment where ideas flourish, talents thrive, and innovation flourishes.

Join us as we embark on a thrilling adventure to shape the future. Together, we will transform ideas into reality, overcome global challenges, and create abundant opportunities that enrich the lives of individuals and communities around the world.

Elinnov Technologies, Inc.

We are seeking a talented and experienced Mid-level Software Quality Assurance Engineer to join our dynamic team. The ideal candidate will have a strong foundation in software QA methodologies, tools, and processes, with a focus on ensuring the quality and reliability of our software products. As a Mid-level Software Quality Assurance Engineer, you will be responsible for developing clear, concise, and comprehensive test plans and test cases to validate software functionality and performance. You will collaborate closely with cross-functional teams to identify and address defects, ensuring a seamless user experience.

Software Quality Assurance (QA) Engineer

Tyler’s broad solution and product offerings empowers to deliver better and faster assistance to the public — greater transparency and accessibility, sustainable office practices, secure data that's easy to manage and maintain, and faster results.

Tyler Technologies, Inc.

Tyler Technologies is seeking a detail-oriented, experienced SQL Server database developer to assist migrating clients' data to our software. The primary responsibilities of this role are writing SQL scripts, analyzing data, and troubleshooting data anomalies and script issues. You will be on a team with other Conversion Developers in our Professional Services department, interacting with analysts and consultants, and occasionally speaking with clients. Once trained, you will be the only developer on your projects.

We think this role is best for someone very comfortable writing SQL that transforms data, understands ETL challenges, learns quickly, codes efficiently, and collaborates easily. They fear losing data, deftly traverse schemas and relationships, and obsess over quality.

Responsibilities

· SQL development - write scripts to query and modify data in test and production environments.

· SQL Server administration - create, maintain, and drop development databases.

· Data analysis - Determine where data needs to go, what's missing, or how data needs to change.

· Learn and use our standard tools and processes. Help us evolve them.

· Learn our software, from a database and end-user perspective.

· Log time - Clients pay for our services so we track time on projects.

· Collaborate - Proactively communicate with your manager, team members, and maybe even a client.

· Be available - Have a predictable work schedule. Be willing to join ad hoc meetings or video calls.

SQL Developer

eData Services is an American owned and operated Health Information Management Company that has been in business for more than 15 years. We employ nearly 600 medical professionals including dozens of Medical Doctors and hundreds of Registered Nurses. We also employ Dentists, Pharmacists, Psychologists, and Registered Physical Therapists.
We deliver customized services to over 500 clients throughout the United States; 24 hours a day, 7 days a week. Our services include:
•	Medical Record Summarization
•	Dictation Transcription (Medical and Legal)
•	Medical Report Editing
•	AMA Impairment Ratings
•	Comprehensive Medical History Taking by Telephone
•	Depo Summaries
•	Incoming Mail Processing
•	EHR Data Entry
•	Utilization Review
•	Live, Real-Time Virtual Scribe Services during Exam Encounters
•	Live, Real-Time Virtual Medical Services
•	Insurance Eligibility, Benefit, and Coverage Verification
•	Claim Denial Appeals and other EOB issues
•	Securement of Treatment Authorizations
•	Patient Scheduling
•	Patient Appointment Reminder Calling
•	Billing and Collections
•	Preparation and Transmission of Referral Letters
•	Computerized Physician Order Entry
•	Incoming Telephone Call Handling
•	Full Telephone Receptionist Services
•	Lunch Hour Telephone Coverage
•	Claims Submission
•	After Hours Telephone Coverage
•	Patient Inquiry Handling
We are HIPAA compliant and adhere to all Federal and State laws governing the security of Protected Health Information. All work is exchanged with our clients through encrypted internet connections. We utilize secured Microsoft Azure Cloud and on premise servers to ensure redundancy, speed, and security.
eData’s head office is located in Beverly Hills, California. Our center of operations is located in Taguig. 

eData Services Phils., Inc.

Qualifications: 
• Must be a Certified Public Accountant 
• Strong knowledge of accounting, reporting, financial analysis and forecasting techniques acquired through an advanced degree program or professional qualification and related work experience is required. 
• At least 3-5 years of experience in a similar role involving KPI development, data analysis, process improvement, or performance management. 
• Excellent analytics skills and interpretation/understanding of data and reporting. 
• Experience in designing, implementing and leading reporting solutions. 
• Knowledge and ability to extract and manipulate data from varied systems. 
• Experience of Data cleansing, analysis, and reconciliation 
• Fast Thinker and Tactical 
• Excellent communication skills both written and oral is needed, good presentation skills.

Business Analytics Manager

To date, Easycall Communications Philippines Inc. operates as a provider of various technology solutions and services, as well as managed connectivity and support services. It continues to build on its foundation as a technology and communications provider, and provide businesses and enterprises with innovative solutions tailored to fit their changing needs.

Easycall Communications Philippines Inc.

Responsibilities

<ul>
	<li>Assist in collecting, cleaning, and organizing financial data related to bonds.</li>
	<li>Support senior data analysts in conducting analysis and generating reports on bond performance.</li>
	<li>Learn and utilize data analysis tools such as Excel, SQL to extract insights from large datasets.</li>
	<li>Assist in creating and maintaining databases of bond information.</li>
	<li>Participate in team meetings and training sessions to enhance knowledge of bond markets and analysis techniques.</li>
	<li>Contribute to the development of data visualization reports and dashboards.</li>
	<li>Collaborate with other team members to identify trends and potential risks in bond investments.</li>
</ul>

Data Visualization

Python

Research and Development

Statistical Analysis

Data Analysis

Statistics

Data Analyst

Who we are
AboitizPower is a major Philippine energy provider focused on building a balanced fleet of generation capacities. We also manage the second and third largest electric power distribution networks across the country, providing Filipinos energy they need to prosper.

What we do
We provide reliable and affordable electricity through responsible operations and investments while supporting the country's energy transition goals.

Our impact
We are proud to be among the Philippines' leading providers of energy and aim to continue paving the way toward a brighter, more sustainable future for everyone.

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policy applies in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

We urge everyone to be vigilant against scams that involve fraudulent offers of employment with Aboitiz Power Corporation. AboitizPower will never ask or solicit any form of payment at any point during the job application process.  AboitizPower only uses its official pages and links to communicate open roles and its recruitment. To ensure your security, please correspond and refer to the official channels only. Our official channels are: 
1. Aboitiz Power Corporation Website: https://www.aboitizpower.com
2. Careers Website: https://careers.aboitizpower.com
3. LinkedIn: https://www.linkedin.com/company/aboitizpower




AboitizPower

<ul>
	<li>The position is responsible for supporting the process through which the Company decides on long-term direction and sets strategic goals to help the Company maintain and increase its competitive advantage. Reporting to the Chief Strategy Officer, the main functions of this position include:</li>
	<li>Managing the process for developing, aligning, documenting, and monitoring strategies</li>
	<li>Modelling and forecasting long-term market prices and key trends, including on key commodities and technologies</li>
	<li>Gathering and analyzing information on industry and competition, locally and abroad, including in-depth understanding of key players</li>
	<li>Developing feasibility studies for new business models and projects</li>
	<li>Monitoring, assessing and evaluation impact of potential industry disruptors (technology, legal, political)</li>
	<li>Supporting senior and mid-management to spot, assess, and take decisions on new opportunities</li>
</ul>

Strategy Manager

The Solutions Engineer uses experience and knowledge of different IT technology to translate technical requirements into workable programming code for use in business. This role requires individuals to work both individually and collaboratively to write lines of code and test software for flaws.

Solutions Engineer

SHIELD Foundry is an expert development studio based out of BGC, the latest modern commercial hub in Metro Manila. We create, support, and enhance leading-edge products and platforms used in billing & finance, user management, fulfillment, mobile, and video & social communications.

Our team members are experts in web applications, mobile, quality assurance, and data science & engineering, among others. We use best-in-class tools and frameworks from leading providers in order to create fast and robust applications for our clients. We strive to be industry leaders, so we offer an environment to be just that -- one that fosters growth and encourages creativity, collaboration, and innovation. We like to think we’re the perfect balance of rewarding work and creative fun.

If you are looking to take your career to the next level by joining a creative, whip-smart team, look no further than SHIELD Foundry.

SHIELD Foundry

We are looking for an I.T. Business Development manager who will lead the company’s efforts in identifying business opportunities and developing strategies to increase revenue and market share in the Information Technology industry. Your role will revolve around building and maintaining client relationships, understand their needs, and provide solutions. You'll work closely with the Engineering team to develop high-quality proposals, presentations, and responses to proposal requests. 

You’re a great fit for our team if you are a leader, self-managed, motivated, passionate about what we do and how you can contribute to it, and constantly on the look-out for better ways to do things. Come join us and realize your full potential!

Responsibilities: 
-Crafting high-quality proposals and delivering presentations 
-Developing and managing relationships with clients and partners in the IT industry 
-Identifying and pursuing new business opportunities by analyzing market trends and customer needs 
-Tapping into potential clients through effective leads generation practices including cold calls and emails 
-Collaborating with cross-functional teams to develop and execute sales strategies that achieve revenue targets 
-Conducting research on competitors and industry trends to stay competitive and informed 
-Negotiating contracts and closing deals with clients and partners 
-Maintaining accurate records of sales and customer interactions using CRM best practices 
-Providing excellent customer service to existing clients to ensure satisfaction and retention 
-Communicating technical information to non-technical stakeholders in an easy-to-understand manner 
-Staying up to date on new advancements and technologies in the IT industry

IT Business Development Manager

Overall responsible for leading and managing projects and initiatives related to improving Digital Experience (DX) of customers (CX) and employees (EX) as well as automation through digital technologies that improve end-user productivity with the ultimate goal of generating business value from them. Champions DX and end-user process automation across the enterprise.

Digital Experience and End user Productivity Lead

Looking for a meaningful way to apply your education in Accounting or Finance? Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro Financial Management Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens. 

We have an opening for an Associate Software Support Specialist on our ERP Pro Financials team. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. 

The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client financial management software If you have the following competencies we want to talk to you: 

<ul>
	<li>Strong desire to work with a team that has common goals</li>
	<li>Passion for helping clients and building rapport</li>
	<li>Desire to work in a fast-paced environment where every day offers diverse questions</li>
	<li>Aptitude for problem solving and thinking out-of-the-box.</li>
</ul>

 

Responsibilities

<ul>
	<li>Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service</li>
	<li>Prioritize, analyze and manage multiple inquiries from a varied group of clients</li>
	<li>Advance product knowledge by reviewing new functionality and testing new product issues</li>
	<li>Advocate for the client and ensure the software meets their business requirements</li>
	<li>May create or enhance documentation throughout the support process.</li>
	<li>Commits to expanding technological skills and knowledge of the Tyler products.</li>
</ul>

Associate Accounting Software Support Specialist

Dexcom is the #1 recommended CGM brand by people with diabetes and healthcare providers.

The Dexcom CGM difference
As a pioneer and leader in real-time continuous glucose monitoring (RT-CGM), Dexcom helps to simplify diabetes management. Our CGM Systems provide best-in-class accuracy1 and exceptional convenience, allowing you to live a healthier, more confident life.

Dexcom Philippines Inc.

About Dexcom: 
Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.

 
Summary: 
The Data Engineer will be a key contributor to Dexcom’s Customer Advocacy’s Post Market Surveillance Data Analytics. You will be part of the team that works to track and understand product performance in the field by implementing methods to improve data reliability and data quality. 

 
Functional Description: Technical Individual Contributor 
Designs, develops and programs methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for Customer Advocacy and product enhancement. Develops and codes software programs, automated processes to cleanse, transform, integrate, and evaluate large datasets from multiple disparate sources. 

 
Essential Duties and Responsibilities: 
- Create and maintain optimal data pipeline architecture. 
- Assemble large, complex data sets that meet functional / non-functional business requirements. 
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. 
- Build the infrastructure required for optimal extraction, transformation, and loading (ETL/ELT) of data from a wide variety of data sources using DBT, SQL, Python, Snowflake and Google Cloud Platform technologies. 
- Create data tools for analytics and data scientist team members that assist them in building and optimizing our products 
- Work with data and analytics experts to strive for greater functionality in our data systems.

Data Engineer II

About Dexcom 
Founded in 1999, Dexcom, Inc., develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

 
Position Summary: 
The role of the RPA Business Analyst is to manage the delivery of individual process automations in accordance with the Dexcom COE Methodology, on time and on budget. The role is also responsible for the opportunity assessment and initial qualifications of ideas to ultimately fulfill the pipeline.

 
Essential Duties and Responsibilities: 
- Manage the detailed tasks required to deliver high quality RPA solutions in accordance with the Dexcom COE methodology to achieve a consistent, high quality standard solution meeting and exceeding business requirements. 
- Lead and complete the Dexcom qualification steps to assess the RPA capability of possible process ideas. These include the initial evaluation, business case, detailed qualification criteria scoring as well as leading the final milestone approvals session. 
- Capture potential process candidates for automation using the software solutions that capture key stroke counts, video and work instructions in preparation for the Process Design Document hand-off to Development. 
- Work closely with the Subject Matter Experts (SME) to identify requirements, map the process, identify the technologies, KPI’s and overall metric data in preparation for the Development team’s technical design. 
- Submit regular reporting on progress to plan across multiple project automations and leadership. 
- Prepare the SME and guide them through the User Acceptance Testing preparation and ensure full testing is completed prior to releasing solutions into production. 
- Work in concert with other RPA Business Analysts for best practice sharing, internal process productivity and quality improvement on the entire Dexcom COE delivery methodology. 
- Manage the intake and pipeline generation inputs through our community ideas software collection solution.

Robotic Process Automation Business Analyst

About Dexcom: 
Dexcom, Inc. empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world. 
 
Summary: 
As a Senior OIC Developer, the individual will be responsible to develop integration flows/processes using Oracle Integration Cloud (OIC) between various disparate systems. 
 
Essential Duties and Responsibilities: 
- Develop integration flows/processes using Oracle Integration Cloud (OIC) between various disparate systems 
- Ability to design and implement integration components between enterprise systems 
- Design and development of integrations, leveraging API frameworks 
- Collaboratively gather requirements and design complex business application and data integration solutions 
- Proven ability to develop and optimize integrated business process technical solutions across disparate systems 
- Ability to write well-structured user stories and participate in agile ceremonies using Jira as the agile tool

Enterprise Applications Developer

About Dexcom 
 
Founded in 1999, Dexcom, Inc., develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

 
Functional Description: 
- The Senior Desktop Support Engineer will report to the IT Manager and work closely with the IT team to provide excellent technical support to end-users. 
- To support daily technical support activities for desktop, data, and server management 
- To set up and test desktop computer peripherals 
- To perform the system changes adhered to organizational policies 
- Provide hands-on support for desktop, laptop, and mobile devices, including installation, configuration, and troubleshooting. 
Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance 
- Maintain technical documentation in association with other functional departments 
- To succeed in this field, you must have the required experience with the Windows operating system, antivirus knowledge, Microsoft active directory, cloud computing, and peripheral devices. 
- Possessing a customer-oriented mindset will help you solve client issues and ensure client satisfaction. 
- Staying up to date with new technologies and industry trends to enhance technical skills. 
 

Functional/Business Knowledge: 
- The Desktop Engineer's primary responsibility is to manage and maintain end-users’ desktop experience. 
- The Desktop Engineer creates operating system images, performs operating system upgrades and software patches, deploys applications, and assists in maintenance of the MECM/SCCM infrastructure. 
- The Engineer will have a broad knowledge of Windows Desktop operating systems to include design considerations for desktop and laptop. 
- The Desktop Engineer will also assist in resolving tier-3 support incidents and documents, maintains, and improves standardized processes around desktop management. 
- This person must exhibit task and time management skills, oral and written communication skills, technical expertise, and dedication to resolve problems effectively.

 
Scope: 
- Job requires the performance of work in accordance with standard practice, which enables the employee to proceed with reference to only questionable cases to the supervisor. 
- Assignments are moderately complex in nature where ability to recognize deviation from accepted practice is required. 
Information exchanged may require diplomacy and tact.

 
Judgement: 
- Normally receives little instruction on daily work, general instructions on newly introduced assignments. 
- Nature of decisions demands a consistent accuracy as errors may cause some serious delay, waste of materials or loss of time due to rework or checking revised output.

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