ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
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(e.g,, Globe
Prepaid Load Card)

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m.me/acesjobs 

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Provide answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
	<li>Improve client references by writing and maintaining documentation.</li>
	<li>Participate in development of client training programs by:
	<ul>
		<li>Identifying learning issues.</li>
		<li>Recommending instructional language.</li>
	</ul>
	</li>
	<li>Accommodate client disabilities by recommending devices and techniques.</li>
	<li>Avoid legal challenges by monitoring compliance with service agreements.</li>
	<li>Improves system performance by:
	<ul>
		<li>Identifying problems.</li>
		<li>Recommending changes.</li>
	</ul>
	</li>
	<li>Update job knowledge by:
	<ul>
		<li>Participating in educational opportunities.</li>
		<li>Maintaining personal networks.</li>
	</ul>
	</li>
	<li>Accomplish information systems and organization mission by completing related results as needed.</li>
</ul>

Technical Support Specialist | Gaming Console

To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.

About Wells Fargo

Wells Fargo & Company (NYSE WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Wells Fargo Enterprise Global Services (EGS) 
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Wells Fargo has a long legacy with deep-rooted values that we live by every day. We work hard to attract exceptional talent to the business and we hope that the following information demonstrates why Wells Fargo truly offers a “welcome difference.”

Wells Fargo offers an inclusive environment where every team member knows and feels that they are valued, no matter their role. We refer to our employees as ‘team members’ because our people are resources to be invested in and because teamwork is essential to our success.
Collaboration is at the heart of our culture with everyone taking a proactive approach. Wells Fargo team members enjoy working together — across lines of business and geographies.

A welcome difference
“Welcome” is the basis of who Wells Fargo is as an international employer. We welcome team members into an inclusive environment that encourages amazing work. We find it important to let our team know that they are valued, no matter their role. As an employer we live by three important pillars;

Everyone matters. At Wells Fargo, our inclusive culture results in an atmosphere of respect and encouragement that has team members feeling great about coming into work every day. We value the viewpoints of our team members and encourage them to be their best.

I succeed when we all succeed. When collaboration is the expectation, everyone takes a proactive approach — pitching in to ensure all team members reach their goals. At Wells Fargo, our team genuinely enjoys working together.

Our progress, your development. Success is always in sight at Wells Fargo as our opportunity-rich international business, supportive managers, and engaged colleagues provide the environment for you to develop professionally and personally. We support your development and encourage you to advance your career. Additionally, our company’s global presence will allow team members to knowledge-share with their colleagues around the world.

We achieve our goals through collaboration and believe everyone matters at Wells Fargo. We create a community where we promote diversity and inclusion, wellness and volunteering.

Making Wells Fargo a great place to work, we have facilities that our team members can enjoy.
• Fitness gym
• Sleeping rooms
• Karaoke room
• Team member parking
• Sports court
• Quiet rooms
• Cafeteria
• Internal Shuttle service

Because we value inclusivity, Wells Fargo has special interest groups that you can join.
• Basketball, volleyball, football
• Badminton, chess
• Music, arts, dance
• Camera club
• Runners and riders club
• LGBTQ network
• Women’s network

Our Vision
Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

Our Values
Five primary values guide every action we take:

What’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime.

People as a competitive advantage. We strive to attract, develop, motivate, and retain the best team members — and collaborate across businesses and functions to serve customers.

Ethics. We’re committed to the highest standards of integrity, transparency, and principled performance. We do the right thing, in the right way, and hold ourselves accountable.

Diversity and inclusion. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.

Leadership. We’re all called to be leaders. We want everyone to lead themselves, lead the team, and lead the business — in service to customers, communities, team members, and shareholders.
Our Goals

We want to become the financial services leader in these areas:

Customer service and advice. After listening to and understanding our customers and their financial goals, we want to provide exceptional service and guidance to help them succeed financially.

Team member engagement. Our team members are our most valuable resource. We want to be the employer of choice — a place where people feel included, valued, and supported; everyone is respected; and we work as a team.

Innovation. Through innovative thinking, industry-leading technology, and a willingness to test and learn, we create lasting value for customers — and increased efficiency for our operations.

Risk management. While working to set the global standard in managing all forms of risk, we want to serve customers’ needs and protect their assets, information, and privacy.

Corporate citizenship. We make a positive contribution to communities through philanthropy, advancing diversity and inclusion, creating economic opportunity, and promoting environmental sustainability.

Shareholder value. We want to deliver long-term value for shareholders through a balanced business model, strong risk discipline, efficient execution, and a world-class team.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Wells Fargo Philippines

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems

Apply knowledge when communicating with delinquent customers

Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances

Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency

Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals

Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Customer Service Representative (CSR) for Collections

<ul>
	<li>Handle travel reservation requests from customers in a courteous and efficient manner</li>
	<li>Using a booking system to secure ticket reservations and reschedule flights</li>
	<li>Collecting and processing payments or refunds</li>
	<li>Advising clients on travel arrangements, e.g. visas and passports</li>
	<li>Sending out online tickets to clients</li>
</ul>

Travel Reservation Agents | MOA Pasay

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

The Dental Billing Specialist will be part of the Dental Insurance Billing/Collections Team, that provides services such as billing, collections, and payments posting for Dental clinics/service providers in the United States.

<ul>
	<li>Create accurate claims for quick and maximum reimbursement</li>
	<li>Track insurance claim status; appeal, correct rejected/denied insurance claims</li>
	<li>Work with dental clinics to gather supporting claim information</li>
	<li>Identify denial/rejection patterns and implement corrective policy for future prevention</li>
</ul>

Dental Billing Specialist

<ul>
	<li>Provide booking and reservation services to corporate clients/customers.</li>
	<li>Use a booking system to secure ticket reservations, reschedule flights, process refunds and collect payments.</li>
	<li>Send confirmation of travel arrangements and tickets to clients.</li>
	<li>Strive to proivde excellent customer service at all times.</li>
</ul>

Salary Package

<ul>
	<li>Monthly fixed salary P26,000 to 29,000</li>
	<li>Night shift differential pay</li>
	<li>Performance incentives</li>
	<li>HMO benefit from Day 1</li>
	<li>Government mandated benefits</li>
</ul>

Airline Ticketing Agents | BPO Cebu

ABOUT US 
 
Norde International Distributors is Making Digital Happen.
 
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
 
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
 
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
 
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
 
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
 
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: 

+ Delivering great service through our people and processes 
+ Offering relevant solutions through our technologies and innovation 
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity 

VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. 

ONE NORDE. ONE TEAM.

Norde International Distributors (QL Development, Inc.)

Job Summary: 

 Ensures that the company complies with all relevant taxes and government requirements and ensures company readiness for audit. 

 

Duties and responsibilities: 

<ul>
	<li>Diligent and timely compliance with tax and government-related requirements </li>
	<li>Keep updated on BIR tax policies and advise management on recommended actions on tax and audit matters </li>
	<li>Maintenance, organization, and storage of financial records </li>
	<li>Analyze issues and provide recommendations to improve financial systems </li>
	<li>Coordinate with internal/external parties, particularly BIR and other government agencies to process transactions </li>
	<li>Conduct financial review, audit, and reconciliation </li>
	<li>Support general accounting activities </li>
	<li>Prepare monthly management reports </li>
</ul>

General Accountant

All NCLEX review, exam fees and license activation to be shouldered by the sponsoring company while candidate receives full salary of a PHRN. Salary will upgrade to USRN upon passing of NCLEX.

Terms:

Free 3-month NCLEX review - fully shouldered by the company

Free NCLEX exam - fully shouldered by the company

Free activation and renewal of USRN license - to be shouldered by the company

Salary during review: P25,000 per month during the NCLEX review period and exam

Automatic upgrade to USRN Utilization Review position wth salary of P50,000 to P60,000 per month (plus incentives and benefits) after passing NCLEX. USRN license renewal to be shouldered by the company.

Duties and Responsibilities:

<ul>
	<li>Coordinates with healthcare providers on patient admission and utilization of medical benefits</li>
	<li>Receives inbound calls from patients inquiring about healthcare coverage and medical claims</li>
	<li>Gather patient clinical information from specialists and healthcare providers in evaluating medical benefit utilization of patient</li>
</ul>

Nurses for USRN Upskilling | Cebu

CoreData is a global market research consultancy with offices in Manila, Sydney, London and Boston.  With roots in financial services, CoreData has a deep understanding of banking, superannuation, financial planning, insurance, funds management, and investment platforms and helps its customers understand their market, customers and partners through advanced data intelligence, as well as traditional qualitative and quantitative research techniques. CoreData offers a unique collaboration of market research, media, industry and marketing professionals. 

CoreData helps its customers understand their market, customers and partners using qualitative and quantitative research techniques.


CoreData Research Services, Inc.

We are a leading market research firm dedicated to providing comprehensive data and valuable insights in the dynamic landscape of the industry. Our team of experienced researchers leverage cutting-edge methodologies to collect and analyze crucial information that empowers institutions to make informed decisions.

Our company has a deep understanding of market trends, consumer behavior, and regulatory changes. Our wide range of expertise allows us to offer tailored solutions to meet the unique needs of our clients.

Our research extends beyond borders, providing a global perspective on different industry trends. Our local expertise, combined with a global outlook, allows us to offer insights that are both regionally relevant and internationally informed.

Market Research Company

*Please take time to read before proceeding: This is for pooling. By applying, you understand that this is for pooling and the processing time may be longer than usual.*

 

As a Data Engineer, you will play a key role in building and maintaining sample and survey databases that power our data division.

This full-time role is best suited to candidates with 5+ years of Data Engineer experience or similar role, with a strong focus on building and maintaining databases and data ETL pipelines.

Collaborating alongside a Manila-based team, you'll engage with a diverse group of professionals working towards cutting-edge technologies. You will benefit from the in-depth experience of the people you will work with.

As a Data Engineer, you will:

<ul>
	<li>Advise and implement best practice data management strategies across our databases.</li>
	<li>Train, lead and support the team in manipulation and management of the databases.</li>
	<li>Mange the integration of database technologies with other existing business systems.</li>
	<li>Build ETL pipelines.</li>
	<li>Implement strategies to keep data current.</li>
	<li>Ensure zero down-time of database technologies.</li>
</ul>

Data Engineer: for pooling

Boldr | Outsourcing With Impact. 

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

Boldr

WHAT IS YOUR ROLE

As a QA Automation Tester, you will closely work with IT support technicians and system security analysts to catch any major problems that reduce the quality of client’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

 

 

 

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

 

WHAT WILL YOU DO

Ensure high-quality software is delivered in each release

Peer review of test scripts and, provide feedback and updates as needed

Support automation QA testing team in the conversion of manual test cases into automated ones

Document test findings (bugs, change requests, etc.) (requires detail orientation)

Update test results in a test tracking tool(s)

Provide manual and regression test execution as needed

Report, track, and manage any discovered defects to resolution

Detect defects as early in the life cycle as possible

Assist in other areas of the Automation project including training and analysis

Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved

Coordinate with all stakeholders for proper delivery of test deliverables to the client

Quality Assurance Automation Tester

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. 

As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. 

 ABS-CBN’s line of businesses include: 

•	Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. 
•	News and public affairs programs; News delivery platforms  
•	The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services.
•	Films  
•	Music  
•	Digital  
•	Live events and concerts  
•	Cable and broadband   

 
Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: 

•	Service Orientation 
•	Meritocracy 
•	Excellence 
•	Teamwork and Partnerships 
•	Teaching and Learning 
•	Honesty, Integrity, and Respect


ABS-CBN Corporation

Responsible for driving quality practices on functional projects and implementing test automation strategies, frameworks, and tools. Work closely with cross-functional teams to enhance testing efficiency and deliver high-quality software products.

Responsibilities:

<ul>
	<li>Work closely with Product team and Engineering during solutioning to provide functional insights and review business requirements to polish acceptance criteria</li>
	<li>Generate Test Strategy and Plan that outlines the overall testing objectives, scope, and methods to achieve quality goals for a project</li>
	<li>Monitor Quality Metrics and conduct bug analysis session to improve product quality</li>
	<li>Drive QA effort throughout and until end of each release</li>
	<li>Maintain an updated regression suite both for manual and automated tests</li>
	<li>Identify and analyze issues, bugs, defects, and other problems particularly when problem is recurring; recommends and facilitates solutions to these issues</li>
	<li>Develop and implement test automation strategies, frameworks, and processes to improve testing efficiency and effectiveness.</li>
	<li>Collaborate with development and QA teams to identify test automation opportunities and define automation test plans.</li>
	<li>Design, develop, and maintain automated test scripts, harnesses, and libraries using industry-standard tools and frameworks.</li>
	<li>Drive continuous integration and continuous delivery (CI/CD) practices by integrating automated tests into the build and release pipelines.</li>
</ul>

Quality Assurance Lead | Digital Consumer Tech Division

Technical Support Associate

<ul>
	<li>Follow up customer calls where necessary</li>
	<li>Maintain customer/potential customer data bases</li>
	<li>Accomplishes information systems and organization mission by completing related results as needed</li>
	<li>Updates job knowledge by studying new product descriptions; participating in educational opportunities.</li>
	<li>Enter new customer information into system</li>
	<li>Identify and escalate priority issues</li>
	<li>Build sustainable relationships and engage customers by taking the extra mile</li>
</ul>

Senior Customer Service Specialist | Quezon City

ThinkBIT is an award-winning software development outsourcing company based in the Philippines operating since 2014 servicing local and multinational clients in both the public and private sectors.

We service a wide variety of industries and clients, from food manufacturing and processing, telecommunications, marketing, and health and medical care in varied regional markets such as Europe, the Americas, and the Asia-Pacific.

We adhere to global standards, and have been certified ISO 27001:2013 compliant. We have also helped our clientele get HIPAA and SOC2 compliance.

ThinkBIT offers fully end-to-end custom software development services geared towards corporate entities.

1. DevOps Services (AWS, GCP)
2. Mobile Application Development
3. Web Application Development
4. Project Management
5. Game / Gamification Development
6. Quality Assurance

ThinkBIT Solutions

ThinkBIT Solutions is looking for a candidate that will be an excellent addition to our company culture, where we value flexibility, collaboration, and excellence.

The candidate will perform key accounts management functions which include but may not be limited to the following:

<ul>
	<li>Prepare proposals and/or contracts.</li>
	<li>Develop and accomplish a lead generation plan that meets or exceeds quota targets.</li>
	<li>Research and prospect to make outbound cold calls or emails to prospective customers.</li>
	<li>Appropriately qualify all leads and establish an action plan.</li>
	<li>Maintain and expand the database of prospects for the organization.</li>
	<li>Pitch products and services to possible leads, customers, and partners</li>
	<li>Attend conferences, meetings, and industry events.</li>
	<li>Prepare marketing presentations, proposals, and collaterals if necessary</li>
	<li>Prepares weekly / monthly reports on tasks performed</li>
	<li>May manage client events; see to it that our service offered during events is fulfilled.</li>
	<li>Other tasks assigned/requested by his / her manager.</li>
</ul>

Business Developer

<ul>
	<li>Assist customers using chat system or email</li>
	<li>Provide timely responses to customer issues regarding product usage and warranties</li>
	<li>Give detailed instructions or provide clarification about product, promos, prices and other details to prospective and existing customers</li>
</ul>

Chat Support Customer Service Agents | LAGUNA | 6 mos BPO experience required

<ul>
	<li>Answer calls and respond to emails.</li>
	<li>Complete records of telephonic interactions, orders, and accounts.</li>
	<li>Handle customers' inquiries both telephonically and by email.</li>
	<li>Determine eligibility by comparing client information to requirements.</li>
	<li>Improve system performance by identifying problems and recommending changes.</li>
	<li>Determine requirements by working with customers.</li>
</ul>

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