A. Minimum Education (Must)

Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent

B. Minimum Experience/Training (Must)

Experience

Trainings & Certifications Requirement

ITIL Foundation (Preferably)
Cisco Certified Network Associate (CCNA) (Preferably)
- Routing and Switching (Preferably)
- Wireless (Preferably)

Training & Certification Development

Technical Training

Windows Admin
Linux Admin
Cisco Certified Design Associate (CCDA)
Cisco Certified Network Professional (CCNP)
- - Routing and Switching
  - Wireless
Cisco Prime
Solarwinds Certified Professional

Management Training

C. Competency

Technical Skills

(N) IP Networking

(N) Monitoring Systems

(N) Network Troubleshooting

(N) System Troubleshooting

(F) Application/Web Programming

(N) ITIL

(N) Cybersecurity Fundamentals

(N) Firewall intrusion detection, prevention and protocols

(N) Identity and access manager principles

(N) Secure Network Architecture

(F) - Familiar / 0-12 months

(N) - Novice / 1-2 years

(I) - Intermediate / 3-4 years

(A) - Advanced / > 5 years

Communication Skills

(I) Speaks clearly and can be easily understood.

(I) Expresses & speaks ideas in a logical and organized sequence.

(A) Writes clearly, concisely and effectively.

(A) Expresses ideas in a logical and organized sequence in written form.

(F) - Familiar / 0-12 months

(N) - Novice / 1-2 years

(I) - Intermediate / 3-4 years

(A) - Advanced / > 5 years

Have at least 2-years’ experience in coordinating with partners and clients

Abilities

Must work well under pressure (Must)
Must have good interpersonal skills (Must)
Must be proactive when identifying potential issues (Must)
Must show strong & effective coaching capabilities
Must show strong customer management skills
Must prepare well-organized and comprehensive reports tailored to its audience
Able to effectively assess tasks & risks to prioritize work
Able to approach a complex task by breaking it down into its component parts and considering each part in detail

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