About the company

Join Zennya Health, Southeast Asia’s most dynamic and exciting tech company dedicated to creating a new healthcare system that is digital, data-driven and patient-centric. Our mission is to deliver quality, affordable, and accessible health and wellness care.

We leverage the latest technology and innovations to provide personalized health and wellness care given by world-class service providers. We like to elevate things and take it to the next level by building ecosystems and health infrastructure that connect people, solutions, and tools into one platform, making quality healthcare affordable and accessible to all.

Due to the rapid growth of the company, we are in urgent need of a Health & Medical Operations Specialist.

Duties and Responsibilities:

Provide assistance to field Providers (Nurses, Physicians and Therapists) for any concerns during on the field jobs,
Ensure jobs are strategically matched with field providers in terms of schedule, skills and location.
Serve as an authority, provide expertise and advises appropriately to field providers on jobs, training and administration,
Assist with support chats (medical, partner and customer support), as well as any additional support through phone calls, emails and other communication channels,
Process Laboratory test results on time and provide assistance to clients on results inquiries and concerns.
Identify, collate and transform data to generate necessary reports
Coordinate specific queries and requests with partner laboratories (i.e. spelling errors, questions about specific protocols, reminders about specimen submission, etc.)
May supervise and/or train other staff members or nurses
Collaborate with leaders, nurses, and other teams to understand operational workflows and to assist in operational improvements.
Continuous watch on potentials for improvement on operational processes and systems
Other duties and projects as assigned.

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