The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. 
The time has come to explore the possibilities in ICT and beyond.

Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

Trends Group, Inc.

Purpose 

Conducts interviews of applicants and designates operations people to conduct preliminary interview of applicants as part of the screening procedure to ensure getting the right people for the right jobs. 

 

Duties and Responsibilities 

<ul>
	<li>Conducts pre-screen conversations with candidates to evaluate quality and readiness to be considered as a candidate for hire and coordinating with the Hiring Manager for interview  </li>
	<li>Posts open positions in all existing Job portals and search engines  </li>
	<li>Participates in any Sourcing initiative internal / external to increase pipeline and generate leads of prospects and applicants   </li>
	<li>Ensures the maintenance of accurate and concise records and reports concerning all phases of the Recruitment process (Hiring Database, ERP Database, Personality Assessment, Source Track)  </li>
	<li>Promotes the Company image to candidates and ensures that the Company is represented in the most accurate and appropriate way to all candidates, and personally drives the highest standards of ethical behavior  </li>
	<li>Accountable for interviewing and endorsing quality candidates for different positions  </li>
	<li>Ensures that candidates are treated professionally during the recruitment process  </li>
	<li>Ensures compliance in executing processes within the company especially with uploading personality assessment of each applicants  </li>
	<li>Must diligently deliver and meet all KPIs: Hiring Fill Rate, Cost Per Hire, Start Rate, Conversion Rate and Recruitment Yield  </li>
	<li>Ensures completion of program specific assessments amongst qualified candidates endorsed  </li>
	<li>Responsible for doing callouts to potential hires to check compliance with pre-employment requirements and medical  </li>
	<li>Responsible for assisting with the administration of sourcing programs and tracking effectiveness of initiatives  </li>
	<li>Responsible for developing an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role      </li>
	<li>Responsible for providing administrative support and helping facilitate the recruitment process  </li>
	<li>Drafts offer sheets of project-based and probationary candidates </li>
	<li>Willingness to learn other HR Duties like Payroll and such  </li>
	<li>Perform all other duties and tasks as assigned by the Lead, Manager or Head </li>
</ul>

Talent Acquisition Specialist

CIIT College of Arts and Technology

Want to help make a difference?
CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

CIIT College of Arts and Technology

<ul>
	<li>Lead EMC-related faculty programs and student events</li>
	<li>Assist operational matters involving the EMC Academics team such as the following:
	<ul>
		<li>Assignment of Academic load</li>
		<li>Onboarding and Offboarding;</li>
		<li>Performance Management</li>
		<li>Policy, Process and Systems Development and Implementation</li>
	</ul>
	</li>
	<li>Assist in administrative work related to faculty concerns and requests</li>
	<li>Observe online classes and give feedback to instructors</li>
	<li>Undertake periodic curriculum review, revision, and development with the supervision of the program head</li>
	<li>Ensure that the development of soft skills and values are deeply integrated in all college programs and/or subjects to make students and graduates industry-ready</li>
	<li>Teach course-related subjects (9-12 units per trimester/quarter)</li>
</ul>

Game Development Program Coordinator

Property Interactive Marketing Enterprise (PRIME Philippines) is the fastest growing real estate service company in the country consistently providing effective integrated real estate solutions to developers, investors, occupiers, land bankers and other clients.

PRIME has established itself as the number one commercial real estate firm in Quezon City with a portfolio of over 10 billion pesos. With its powerhouse of intelligent strategists, seasoned consultants and award-winning professionals, it is a trusted partner providing competitive services at par with local and global standards.

Now as PRIME broadens its horizons, we are looking forward to knowing professionals with working experience who are in plans of creating a new career path or simply furthering their career. They are driven to achieve bigger successes, share their knowledge, mentor future experts, and lead our high-caliber teams.
PRIME offers competitive compensation and benefits packages to its exemplary people. We recognize that our
employees behind the company are integral to our success which is why we give a good salary, attractive incentives, and big bonuses.

Working with PRIME will give you a first-hand experience and introduce you to the exciting landscape of the real
estate industry. With a positive company culture, opportunities for personal and career growth and the chance to work with experienced and top-notch professionals, your career here at PRIME is promising.

PRIME Philippines

The Research and Advisory Head is a pivotal role within our real estate consultancy firm, responsible for providing strategic guidance, in-depth market analysis, and valuable insights to support our clients' real estate decisions. This role involves comprehensive research, client collaboration, team leadership, and the delivery of high-quality advisory services.

He is also responsible for the management and coordination of internal research projects of PRIME and for giving professional guidance and advice to the business in a form of Market Studies (Qualitative &amp; Quantitative), Market Surveys, Various Forecasting Reports, Feasibility Studies, Sector Studies, and Cost-Benefit Studies.

 

Key Responsibilities

<ul>
	<li>Conduct thorough market research to identify real estate trends, opportunities, and risks.</li>
	<li>.Analyze data related to property values, rental rates, market competition, and economic indicators.</li>
	<li>Monitor and interpret changes in local and regional real estate markets.</li>
	<li>Provide strategic recommendations to clients based on robust market research findings.</li>
	<li>Assist clients in formulating and executing real estate investment strategies.</li>
	<li>Collaborate with clients to align their real estate goals with market conditions and industry best practices.</li>
	<li>Create detailed, data-driven reports and presentations summarizing research findings and recommendations.</li>
	<li>Effectively communicate complex data and analysis results in a clear and understandable manner.</li>
	<li>Develop and nurture strong, long-lasting relationships with clients.</li>
	<li>Understand client objectives and tailor advisory services to meet their specific needs.</li>
	<li>Act as a trusted advisor, providing timely insights and solutions. </li>
	<li>Lead and mentor a team of researchers, analysts, and associates.</li>
	<li>Ensure the team produces high-quality work that meets client expectations and firm standards.</li>
	<li>Foster a collaborative and growth-oriented team culture.</li>
	<li>Stay current with industry trends, regulatory changes, and emerging technologies.</li>
	<li>Continuously update knowledge of local and regional real estate markets.</li>
</ul>

Relationship Management

Analyzing Data

Project Management

Business Analysis

Public Speaking

People Management

Critical Thinking

Research & Advisory Manager

ABOUT US 
 
Norde International Distributors is Making Digital Happen.
 
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
 
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
 
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
 
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
 
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
 
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: 

+ Delivering great service through our people and processes 
+ Offering relevant solutions through our technologies and innovation 
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity 

VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. 

ONE NORDE. ONE TEAM.

Norde International Distributors (QL Development, Inc.)

Job Summary 

We are looking for a Sales Account Manager to create long-term, trusting relationships with our customers who know the value of digital and printing brands.

Work experience in the printing market and has network with suppliers of printers, inks, or substrates will be a plus factor.

Duties and Responsibilities

<ul>
	<li>Serve as the lead point of contact for all customer account management matters</li>
	<li>Utilize graphic or digital art design to increase brand attraction</li>
	<li>Build and maintain strong, long-lasting client relationships</li>
	<li>Negotiate contracts and close agreements to maximize profits</li>
	<li>Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors</li>
	<li>Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders</li>
	<li>Develop new business with existing clients and/or identify areas of improvement to meet sales quotas</li>
	<li>Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)</li>
	<li>Collaborate with the sales team to identify and grow opportunities within the territory</li>
</ul>

Account Manager

Job Summary: 
A sales engineer for manufacturing is responsible for managing an account in the manufacturing industry. He/ she will develop sales opportunities for the organization through relationship-building and by providing clients with professional consultancy. 
 
Duties &amp; Responsibilities:

<ul>
	<li class="text-justify"> Collaborating with manufacturing and private institutions to establish professional connections and educate them with advanced technologies, specifically commercial and industrial printers, and make the most of their machine investment.</li>
	<li class="text-justify">Generate leads in the assigned territory</li>
	<li class="text-justify">Conducts learning sessions, training programs, and webinars about the assigned technologies.</li>
	<li class="text-justify">Support the preparation of project proposals by providing templates and preparing the technical sections</li>
	<li class="text-justify">Coordinate with a multifunctional team throughout the entire sales process, including working closely with account managers, solution architects, and sales specialists to promote sales growth.</li>
</ul>

Account Manager South Luzon

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

Key Responsibilities:

<ol>
	<li>Area Manager Supervision:

	<ul style="list-style-type: disc;">
		<li>Directly manage and provide guidance to a team of Area Managers responsible for individual stores within the designated area.</li>
		<li>Set performance expectations and objectives for Area Managers and conduct regular performance evaluations.</li>
		<li>Provide coaching, training, and support to help Area Managers achieve their goals.</li>
	</ul>
	</li>
	<li>Store Operations Management:
	<ul style="list-style-type: disc;">
		<li>Ensure that each store within the area follows company operational standards and policies.</li>
		<li>Oversee daily operations, including inventory management, visual merchandising, and customer service.</li>
		<li>Monitor and analyze store performance metrics, identifying areas for improvement.</li>
	</ul>
	</li>
	<li>Sales and Financial Management:
	<ul style="list-style-type: disc;">
		<li>Collaborate with Area Managers to develop and implement sales strategies and goals for each store.</li>
		<li>Analyze sales data and financial reports to assess store performance and make recommendations for improvement.</li>
		<li>Assist in budgeting and expense control to maximize profitability.</li>
	</ul>
	</li>
	<li>Visual Merchandising and Brand Standards:
	<ul style="list-style-type: disc;">
		<li>Ensure that all stores maintain consistent visual merchandising and brand presentation.</li>
		<li>Implement and enforce visual standards and promotional campaigns across stores.</li>
		<li>Collaborate with marketing teams to execute marketing initiatives effectively.</li>
	</ul>
	</li>
	<li>Staff Development:
	<ul style="list-style-type: disc;">
		<li>Oversee the hiring, training, and development of store staff, working with Area Managers to ensure they provide excellent customer service.</li>
		<li>Foster a culture of teamwork, excellence, and customer focus within the area.</li>
	</ul>
	</li>
	<li>Inventory Control:
	<ul style="list-style-type: disc;">
		<li>Monitor inventory levels and stock turnover rates to minimize stockouts and overstock situations.</li>
		<li>Collaborate with Area Managers to implement loss prevention measures.</li>
	</ul>
	</li>
	<li>Compliance and Policies:
	<ul style="list-style-type: disc;">
		<li>Ensure all stores adhere to company policies, procedures, and compliance requirements.</li>
		<li>Stay informed about industry regulations and implement necessary changes.</li>
	</ul>
	</li>
	<li>Reporting and Analysis:
	<ul style="list-style-type: disc;">
		<li>Prepare regular reports on area-wide store performance, sales KPIs, and operational metrics.</li>
		<li>Analyze data to identify trends and opportunities for process improvement.</li>
	</ul>
	</li>
</ol>

Retail Operations Manager

Visual Merchandising Manager 

Job Summary: The Visual Merchandising Manager plays a crucial role in creating an engaging and visually appealing shopping experience for customers. This role involves leading a team of Regional Visual Merchandisers to effectively display merchandise, develop creative displays, and enhance the overall store aesthetics to drive sales and brand loyalty.

Responsibilities:

<ol>
	<li>Visual Merchandising Strategy: Develop and implement the visual merchandising strategy that aligns with the brand's image, target audience, and current trends.</li>
	<li>Store Layout and Design: Collaborate with the store management team to plan and optimize the store layout, ensuring efficient use of space and highlighting key product categories and promotions.</li>
	<li>Window Displays: Create captivating and innovative window displays that showcase the latest products and tell a compelling story, drawing customers into the store.</li>
	<li>In-Store Displays: Design and execute attractive in-store displays, including feature walls, focal points, and merchandise arrangements that guide customers through the store.</li>
	<li>Fixture Placement: Strategically place fixtures, mannequins, and signage to enhance product visibility and encourage exploration of different product sections.</li>
	<li>Planogram Implementation: Develop and maintain planograms for various store sections, ensuring consistent presentation of merchandise and easy navigation for customers.</li>
	<li>Product Presentation: Ensure products are presented in an organized and visually appealing manner, paying attention to color coordination, styling, and thematic groupings.</li>
	<li>Inventory Management: Collaborate with inventory and buying teams to ensure appropriate stock levels for display and replenishment, avoiding overstock or out-of-stock situations.</li>
	<li>Team Management: Lead and coach a team of visual merchandisers, providing guidance, training, and feedback to ensure consistent execution of visual standards.</li>
	<li>Seasonal Transitions: Oversee the seamless transition of displays and decor to align with seasonal changes, holidays, and promotional events.</li>
	<li>Collaboration: Work closely with the marketing and design teams to integrate branding, promotional materials, and graphics into visual displays.</li>
	<li>Competitor Analysis: Monitor and analyze competitors' visual merchandising strategies to identify trends and opportunities for improvement.</li>
	<li>Feedback and Reporting: Gather customer feedback and sales data to evaluate the effectiveness of visual merchandising strategies and make data-driven improvements.</li>
	<li>Health and Safety: Ensure all visual displays and setups adhere to safety and accessibility regulations, including fire codes and other Government guidelines.</li>
	<li>Budget Management: Manage the visual merchandising budget, including allocation of resources for props, materials, signage, and displays.</li>
</ol>

Visual Merchandising Manager

The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries such as:

TOTAL LOGISTICS(Shipping, Transportation, Cargo Forwarding, Warehousing, Vehicle Logistics, Customs Brokerage, 3rd and 4th Party Logistics, Trucking, Distribution, Liner and Tramp Agency Service)

TOTAL SHIP MANAGEMENT(Ship Crewing, Seafarer Training, Maritime Education, Tanker Operations, Medical Services and Financial Services)

AIR &amp; TRAVEL SERVICES(Tours, Travel Agency Services, Airline GSA, Ground-Handling, Cargo Handling, Airport Support &amp; Aviation Services)

INFORMATION &amp; COMMUNICATIONS TECHNOLOGY SERVICES(Contact Centers, Business Process Outsourcing Services, Software Development and E-Business Solutions), as well as Securities Trading, Real Estate Development, Renewable Energy, and other supplemental businesses. 
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).

A Partner and Employer of Choice, TDG has grown from one strategic partner and 16 employees in 1976 to more than 30 business partners and over 14,000 employees to date.

Transnational Diversified Group

The Human Resources Manager for Talent Acquisition &amp; Onboarding shall be in charge of planning, developing, managing and overseeing recruitment strategies and employee onboarding processes.

To fulfill the hiring requirements in the company, he/she shall be responsible in managing the full-cycle recruitment process from sourcing, talent identification, screening, assessment, selection, and placement. 

The Manager for Talent Acquisition &amp; Onboarding shall also be in-charge of the seamless onboarding of successful candidates, including the coordination of the conduct of performance assessments during their probationary period up to regularization. 

Sets the direction, develops and improves the talent acquisition/recruitment services and onboarding process 

Prepares and communicates information to management; Proposes and presents plans on HR talent acquisition/recruitment strategies and onboarding programs

Develops efficient and sustainable talent acquisition plans and strategies

Designs, plans and executes the entire selection/screening processes

Performs analysis of manpower needs and provides hiring forecasts

Acts as an escalation point to internal stakeholders for all recruiting-related issues, challenges, and concerns

Implements/conducts new employee orientation (NEO) activities. 

Manages or facilitates necessary documentations (manual and system-based) for new employees, including processing of work resource/material requirements 

Monitors/checks the conduct of the probationary performance assessments of new hires, as well as facilitates the proper implementation of employment regularization requirements

HR Manager for Talent Acquisition and Onboarding

<ul>
	<li>Offer our Learning &amp; Development Solutions which covers Technical training, Business Skills and Soft Skills Training to clients/businesses.</li>
	<li>Obtain a strong knowledge of the solutions being offered and effectively relay its benefits to partner customers</li>
	<li>Develop a competitive sales strategy that anticipates competitor actions and places Trends as the best in the market to meet customer objectives</li>
	<li>Analyze the creation of solution offer and proposal development to ensure it promotes the value</li>
	<li>Have a significant responsibility and influence to shape the team’s future direction</li>
	<li>Forge a strong relationship with Partners, Vendors, and Clients</li>
	<li>Design, implement and evaluate Sales strategies and processes, and ensure their efficiency</li>
	<li>Furnish proposals or RFPs, bid documents, Statement of Works, and Contracts</li>
	<li>Serve as liaison between the Technical Team and the customer</li>
	<li>Provide post-sales services to our customers, ensuring customer satisfaction and retention</li>
</ul>

• Use essential job tools and applications diligently. 
• Responsible in achieving the Vendor’s and Distributor’s agreed target 
• Responsible in maintaining Partnership Level per vendor or help achieve the highest Partnership Level per vendor. Ensure training and certification are communicated to internal, but not limited to PreSales, Engineering and Support. 
• Responsible in creating Business and/or Marketing Plan per vendor 
• Responsible in lead generation and/or marketing events per vendor 
• Accountable in managing expectations as far as business solutions and resources are concerned for both internal and external such as but not limited to (1) Customer, (2) Principals/Business partners and (2) account/sales team 
 
• Responsible in external communications for principal engagements / activities such as but not limited to: (1) QBR, (2) Technology/Program Updates, (3) Partnership requirements, such as maintaining and/or expanding partnership level 
• Responsible in ensuring that the team can deliver quality outcome with minimum cost involved and using the company resources diligently without sacrificing the customer service satisfaction. 
• Responsible in Product Solution Announcements, not limited to EOS/EOL, Security Vulnerabilities, Important Updates. Etc and ensure communication, execution plans with other team members from PreSales, Engineering. 
• Responsible with Vendor/Principal/Distributor programs communication such as but not limited (1) SPIFF’s (2) Incentive Programs (3) Rebates (4) Promotions and other means of revenue returns to the company. 
• Responsible in engagements with Reseller/Partner Agreements, review of documents, evaluation of potential solution partners. Follow internal process for legal review and filings.

Vendor Manager

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
Get 
3,000 
Gift 
Reward 
(e.g,, Globe
Prepaid Load Card)

FaceBook 
Messenger 

m.me/acesjobs 

https://www.facebook.com/acesjobs/ 

http://youtube.com/acesjobs 

 
Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

Aces Call Center Jobs Inc.

<ul>
	<li>Handle in-bound calls.</li>
	<li>Process hotel and travel reservations.</li>
	<li>Manage groups for meetings, conventions, and events.</li>
	<li>Attend to requests on cancellation, rebooking, hotel rates and other booking inquiries</li>
</ul>

Hotel Reservation Agents | Cagayan de Oro

<ul>
	<li>Manage large amounts of inbound and outbound calls in a timely manner.</li>
	<li>Follow communication “scripts” when handling different topics.</li>
	<li>Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.</li>
	<li>Seize opportunities to upsell products when they arise.</li>
	<li>Build sustainable relationships and engage customers by taking the extra mile.</li>
	<li>Keep records of all conversations in our call center database in a comprehensible way.</li>
	<li>Frequently attend educational seminars to improve knowledge and performance level.</li>
	<li>Meet personal/team qualitative and quantitative targets.</li>
</ul>

Chat Support

Communication Skills

Airline Ticketing Associate

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

Customer Support | Singapore Telco | Mandaluyong

Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila. 

Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019). 


Magic, Inc.

Why does this role exist

We are looking for a Talent Coordinator to help our dedicated hiring team. He or She will be responsible for organizing, assessing, and completing daily targets for the assistant and client matches and creating ways to try to improve our hiring process and think with a data-first approach.

The impact you’ll make:

Organize candidate data (e.g. resumes, assignments, and contact details) in internal databases

<ul>
	<li>Draft roles and responsibilities on behalf of the clients</li>
	<li>Contact candidate community through mobile text, mobile calls, and emails</li>
	<li>Update other Departments regarding assistant and client statuses (Hubspot, Airtable, etc.)</li>
</ul>

Assess candidates regarding their compatibility with the clients

<ul>
	<li>Present client information and roles and responsibilities to the candidates</li>
	<li>Conduct candidate interviews</li>
	<li>Focus on matching quality candidates with agility and speed</li>
	<li>Prepare job offer letters and negotiate contracts as needed</li>
	<li>Assist with new hire onboarding (e.g. preparing the necessary paperwork and scheduling training)</li>
</ul>

Coordinate with other departments to find the perfect candidate that matches the client’s requirements

<ul>
	<li>Acts as the liaison between the clients and assistants</li>
	<li>Organize the calendar invites for the candidates and the clients</li>
	<li>Present Candidate Information to Clients and schedule client interviews as necessary</li>
	<li>Coordinate with Clients and Assistants regarding the rates for the tasks</li>
</ul>

Achieve Daily and Weekly Quotas

<ul>
	<li>Complete daily targets for assistant and client matches</li>
	<li>Create ways to try to improve our hiring process and think with a data-first approach</li>
</ul>

Assist with the Full life-cycle recruiting

<ul>
	<li>Assist with the recruiting process from start to finish; which includes sourcing, interviewing, and hiring top talent</li>
	<li>Coordinate with other departments regarding any client needs that are not addressed by our current hiring funnels</li>
</ul>

Evaluate candidate experience and also analyze feedback

<ul>
	<li>Act as a liaison between the other departments to the talent community</li>
</ul>

Interviewing and Hiring

Recruiting Wizard

Talent Coordinator | PH, Remote

<ul>
	<li>Identify and assess customers’ needs to achieve satisfaction.</li>
	<li>Provide accurate, valid, and complete account, product, and service information by using the right methods or tools.</li>
	<li>Resolve product or service problems by clarifying customers' complaints.</li>
	<li>Determine the cause of the problem.</li>
	<li>Select and explain the best solution to solve the problem.</li>
	<li>Expedite correction or adjustment.</li>
	<li>Follow up to ensure resolution.</li>
	<li>Handle complaints, provide appropriate solutions, and alternatives within the time limits.</li>
	<li>Follow up to ensure resolution and attainment of complaints resolution targets.</li>
	<li>Manage large amounts of incoming calls.</li>
	<li>Keep records of customer interactions, process customer accounts, and file documents.</li>
	<li>Follow communication procedures, guidelines, and policies.</li>
</ul>

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