Lately, everything needs analytics, and LENA is a Philippine start-up that provides just that. We provide personalized end-to-end data solutions to both leaders of industries and to SMEs that are looking for an edge -- whether that is in data collection, data storage, data analytics, AI, data science or data strategy! Our objective goes beyond delivering solutions, but to enable clients to appreciate, learn, and integrate data-driven techniques and analytics for their organizations.
As part of our goal to enable transformation through data, we are looking for future leaders who are looking to improve themselves, and are excited to shape individuals, organizations, and even societies. As a LENA employee, you will be both an analytical and creative engineer who is able to grasp user needs, work together to create impactful solutions, and communicate business outcomes.

LENA is the trade name of Twelve Baskets Analytics, Inc.

--- COMPANY VALUES ---
PASSION FOR LEARNING AND INNOVATION
We appreciate the fact that everyone knows something others do not and no one knows everything they need to know. We learn from ourselves and one another. We practice an attitude of teaching and learning to grow as a team.
We value the journey of finding new and better ways of doing things. We continuously develop works of quality and innovate better practices.

WE AS A TEAM
We promote smart ideas and good collaboration working as a team. We understand and accept the value of feedback, listening, and following. We manage and lead our work in a manner that benefits everyone. We initiate and participate in developing ourselves, our work, our customers, and our workplace.

ENGINEERING AND ENTREPRENEURSHIP
We believe that our work must create value for our customers and ourselves. We approach each day with the initiative to solve business problems smartly and to automate as much as we can.

LENA - Lately, Everything Needs Analytics

We are looking for bright and talented Data Scientists to join our dynamic team here at LENA.

As a Data Scientist, you are responsible for managing data-related development pipelines. You will design and develop data science projects, review data-related code, and research on data packages.

Specifically, you may be tasked to perform the following:

<ul>
	<li>Designing data solutions with clients;</li>
	<li>Researching and understanding packages and technologies related to data science;</li>
	<li>Developing data solutions for internal or client use; and</li>
	<li>Managing data solutions development and improvement.</li>
</ul>

 

As part of a new team, you will help lay the culture and technical foundation for the team. You will enjoy growth opportunities working alongside a team that encourages intellectual excitement and a startup working environment. You will have the opportunity to bring your skills to the next level and acquire new ones along the way.

Data Scientist

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
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3,000 
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(e.g,, Globe
Prepaid Load Card)

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
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Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
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•	Ortigas Center
•	Mandaluyong City
•	Pasig City
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•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
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Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
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•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

Voice Account / Fixed Weekends Off

<ul>
	<li>Verify eligibility and medical benefits of patients/customers</li>
	<li>Evaluate the appropriateness of treatment plans and services provided to the patients covered under the plan</li>
	<li>Review documentation and interpret data obtained from clinical records or systems to apply appropriate clinical criteria and policies in line with regulatory and accreditation requirements for member and/or provider issues</li>
</ul>

USRN Healthcare Associates | North EDSA Quezon City

We are looking for bright and talented Power BI/Data Visualization Engineers to join our dynamic team here at LENA.

As a Power BI/Data Visualization Engineer, you are responsible for building and supporting Power BI reports for our clients as a standalone solution or part of a larger project.

Specifically, you will perform the following:

<ul>
	<li>Designing and working with data engineers for appropriate data formats to be used in Power BI;</li>
	<li>Working with data analysts to drive the delivery of data insights utilizing Power BI;</li>
	<li>Implementing data pipelines within the Power BI ecosystem; and</li>
	<li>Creating reports, conducting presentations to internal and client stakeholders, and developing telemetry tools for automated monitoring.</li>
</ul>

As part of a new team, you will help lay the culture and technical foundation for the team. You will enjoy growth opportunities working alongside a team that encourages intellectual excitement and a startup working environment. You will have the opportunity to bring your skills to the next level and acquire new ones along the way.

Power BI | Data Visualization Engineer

We’re a full-service agency that specialises in marketing that’s backed by data science. What separates us from other companies is our continuous process of measurement, analysis, and tuning that makes sure our clients' brands not only look awesome, but that the campaigns we do live up to their expectations.

We’re anything but a set-it-and-forget-it agency. From consultation to concept to campaign, our main objective is to make our clients happy and accelerate their online success.

Spiralytics, Inc

We are seeking an incredibly detail-oriented and organized Contract Specialist to join our Finance-Operations team. The successful candidate will be responsible for processing, managing, organizing, and maintaining the company's financial and operational documents. This role is pivotal in maintaining solid customer relationships specifically from a commercial-transactional perspective centered around our service agreements. The role is crucial in ensuring that our documentation is accurate, up-to-date, and compliant with regulatory standards.

Job Description

<ul>
	<li>Leveraging cloud applications to create, manage, store, and maintain company financial and operational documentation.</li>
	<li>Drafting and reviewing contracts and other organizational documents; </li>
	<li>Compile all initial assessments, special instructions, and manage internal/external correspondence.</li>
	<li>Tracking contract milestones, deadlines, and correspondence with all parties.</li>
	<li>Ensuring compliance with legal and regulatory requirements.</li>
	<li>Standardizing formats and templates, implementing version control and document archiving.</li>
	<li>Follow a basic contract lifecycle process for client service agreements, amendments, and variations.</li>
	<li>Collaborating with internal teams and stakeholders, providing feedback for all documentation requirements.</li>
	<li>Tactfully facilitate contract negotiation.</li>
	<li>Routinely generate and run accurate reports.</li>
	<li>Coordinate implementation of client setup requirements by reviewing them with internal stakeholders.</li>
	<li>Work alongside Business Development to maintain product-pricing-terms data is complete, accurate and up-to-date.</li>
	<li>Prove you have read this thoroughly and provide your favorite netflix series with your application.</li>
	<li>Work with organizational groups to ensure consistency of excellent documentation practice across the company.</li>
</ul>

Contract Specialist

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Demonstrate knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.</li>
	<li>Focus on callers, maintain a professional demeanor, and continuously implement strategies to improve customer satisfaction.</li>
	<li>Collect information regarding concerns, medical history and description of symptoms via the telephone using the nursing process.</li>
	<li>Prioritize calls based on patients’ needs.</li>
	<li>Provides clerical support and administrative assistance as needed</li>
	<li>Effectively communicates with patients, co-workers on medical team, in medical department and across departments</li>
</ul>

Remote Registered Nurse for Triage | Pooling

INFOMAX is a wholly owned Filipino company that was incorporated and registered to SEC in February 1998. 
Infomax aims to provide world class solutions in the area of Content Integration and Business Intelligence.  Our goal is to maximize the IT investments of our clients by providing them with high-value solutions that will improve their business processes and increase their revenue stream. 
We aim to be the preferred Partner in their business initiatives.
We enable and empower our employees to render innovative and high quality services to our customers. We will empower our employees with industry skills and product knowledge to become highly respected professionals in their fields.

Infomax Systems Solutions and Services Inc.

<ul>
	<li>Identifies/prospects and develops new client relationships and new business opportunities with existing clients. This involves lead generation, cold calling, networking, attending industry events, and utilizing online platforms.</li>
	<li>Gathers and documents information on client's profile and business requirements before and after meeting with the client. Consult with clients to understand their IT requirements, challenges, and goals. Analyze their current systems and processes to determine how the IT products or services can meet their specific needs and provide solutions.</li>
	<li>Conduct strategic sales presentations and coordinates demonstration of IT products or services to potential clients. To showcase the features, benefits, and value proposition of the offerings, and address any questions or concerns.</li>
	<li>Prepares proposals that outline the IT solutions, pricing, terms, and conditions based on the customer's requirements. Obtains approval of the proposal from the authorized parties. Present the proposals to clients, address any objections, and negotiate terms to reach a mutually beneficial agreement.</li>
	<li>Close sales and meet targets. Actively pursue sales opportunities and work towards meeting or exceeding sales targets and quotas. Use effective sales techniques to overcome objections, build relationships with clients, and close deals.</li>
	<li>Provide inputs to the Sales Leader for the negotiation of contract terms and pricing with the principal and other 3rd party providers for equipment and/or service requirement/s.</li>
	<li>Maintain sales records and reports: Document all sales activities, customer interactions, and other sales-related activities on the required Minutes of the Meeting (MOM) format of Infomax. Prepare regular reports on sales performance and pipeline as required.</li>
	<li>Tracks and closely monitors performance versus targets/goals through the Weekly Sales Meetings and Monthly Pipeline Review. Recommends/takes the necessary corrective action or strategy change when expected milestones are not achieved.</li>
	<li>Takes responsibility in supporting Accounting in the collection of overdue accounts.</li>
	<li>Performs other job-related tasks that may be assigned.</li>
</ul>

Sales Account Specialist

About Ylopo

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.

Why work for Ylopo?

At Ylopo we offer team members:

A full time, permanent work from home set up

A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

Team building events, team lunches/ happy hours, and other company wide events

A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.

Ylopo LLC

The Data and Product Support Specialist is responsible for coordinating, implementing, documenting and escalating CRM and TMS (Transaction Management System) data entry and advanced configurations to facilitate the onboarding process and data validation for the MaverickRE software, as well as troubleshooting client issues via chat and email. This role will be remote, email, chat and phone based. This role reports to Brendon Taylor - Solutions Engineer.

Applicants should have exceptional attention to detail and organizational skills with the patience to accomplish repetitive precise tasks. This role may require direct communication through email, tickets, video and phone calls in order to align client expectations and retrieve guidance for their desired configurations. Candidates are not required to have prior real estate or marketing experience, but should be willing to learn the intricacies of the MaverickRE product and the nuances and functionality of the CRMs and TMS tools we integrate with. Overall we are looking for candidates who are quick-thinking, detail-oriented and who are comfortable with technology and data entry/standardization.

 

Responsibilities:

<ul>
	<li>Manually export, normalize, input data into TMS software in order to aggregate and unify data between CRM and transaction records</li>
	<li>Verify existing records to ensure data standards</li>
	<li>Monitor client chats and emails to provide quick support and troubleshooting</li>
	<li>Confirm TMS-side updates are reflected in MaverickRE tool and powering reliant features</li>
	<li>Maintain existing documentation and build new documentation (Google Sheets/Docs/Excel Spreadsheets) based on internal organization of MaverickRE TMS data management onboarding process</li>
	<li>Provide overview and status updates to internal teams and clients in technical onboarding phase</li>
	<li>Communicate disparities or insufficient data within the context of the MaverickRE system requirements to escalate to CSM team</li>
</ul>

 

<ul>
</ul>

Data Support Specialist

<ul>
	<li>Performance Measurement and Improvement
	<ul>
		<li>Cadence definition: Determine which metrics should be tracked hourly, daily, weekly, monthly, quarterly</li>
		<li>Set monthly, quarterly, and “entitlement” targets for all metrics tracked</li>
		<li>Continuous Improvement: Work with team leads to identify process improvements that will move the group closer to “entitlement” targets. Clearly associate metrics improvement to process improvement.</li>
		<li>Escalation: Design triggers to identify when process issues should be escalated</li>
	</ul>
	</li>
	<li>Process Improvements
	<ul>
		<li>Learn, analyze and propose improvements to company processes</li>
		<li>Clearly draw and map out as-is and to-be processes</li>
		<li>Prioritize improvement projects by cost and calculated impact / ROI</li>
	</ul>
	</li>
	<li>Perform all job responsibilities in alignment with the core values, mission and vision of the organization;</li>
	<li>Provide front line in Operations Assistant service via various channels </li>
	<li>Perform other duties as required and completes all job functions as per departmental policies and procedures;</li>
	<li>Help maintain data integrity in systems by running queries and analyzing data;</li>
</ul>

Operations Assistant

<ul>
	<li>Helps with the build, test, and delivery of outsystems solutions</li>
	<li>Comfortable presenting ideas and areas of improvement for processes</li>
	<li>To produce documentation and articulate key ideas in developing new systems</li>
</ul>

Outsystems Developer

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

We are looking for a Data Scientist who will support our product, sales, leadership and marketing teams with insights gained from analyzing company data. The ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action. They must have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations. They must have a proven ability to drive business results with their data-based insights. The right candidate will have a passion for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes.

Data Visualization

Creative Thinking

Python

Machine Learning

Critical Thinking

Data Analysis

Senior Data Scientist

<ul>
	<li>Provide documentation coverage for assigned healthcare providers, which involves listening to audio records of patient clinic visits.</li>
	<li>Summarize medical facts, findings and prescribed treatment plan into a professional clinical report/provider note format.</li>
	<li>Review clinical reports and data summaries such as history of present illness, physical exam, results, assessment, and plan for accuracy, completeness and in adherence to guidelines</li>
	<li>Accept and apply client provider feedback to improve documentation.</li>
	<li>Meet on-going training and education requirements, productivity, and quality metrics. 
	 </li>
</ul>

Health Management Analysts | Hybrid Work Arrangement

<ol>
	<li>Performs business requirements gathering from external and internal stakeholders using elicitation techniques and ensures proper documentation of these business requirements</li>
	<li>Reviews, analyzes, and evaluates client's requirements to implement system solutions to support the client's requirements</li>
	<li>Translates client requirements into functional requirements in a clear manner that is comprehensible to developers or project team</li>
	<li>Conducts software design sessions with solutions architect and development team to define functionalities of a software for developed product and services</li>
	<li>Define project requirements by identifying project milestones, phases, and activities and creating a project timeline based on the milestones and activities</li>
	<li>Monitoring of the deliverables and ensuring timely completion of projects</li>
	<li>Function as a liaison between business users and the technical team</li>
	<li>Conducts regular checkpoints or meetings with the business users to ensure that issues are appropriately addressed</li>
	<li>Conducts functional testing of software releases and ensures that it is aligned with the business requirements</li>
	<li>Monitors software problems of developed products and services from problem reporting to resolution</li>
	<li>Supports project delivery by working with the project team to document and coordinate user acceptance testing and training plans</li>
	<li>Provides the necessary support to ensure that all issues encountered during user acceptance test are properly addressed and resolved on a timely manner</li>
	<li>Manages development of developed products and services, features, and enhancements as aligned with each product’s roadmap</li>
	<li>Conducts risk assessment with project team for identifying risks ang mitigating plans for each assigned project</li>
	<li>Consolidates and validates build packages and patches, as endorsed by the quality analyst for proper commercial versioning and documentation, and handover to the implementation team</li>
	<li>Formulates pricing strategies in delivering product to the marketplace</li>
	<li>Researches on new technologies for use in improving usage of the product</li>
</ol>

Business Analyst

Ylopo LLC is an exciting, rapidly growing, and well funded technology startup headquartered in Santa Monica, CA with a growing team based in and around Manila. We are looking for a talented Data Architect to work alongside our CTO. The right candidate will have extensive experience with ETL process.

This is a full-time, work from home position with working hours of 8:00 AM - 4:00 PM PST. Occasional weekend work or overtime may arise when deadlines need to be met.

 

Responsibilities:

<ul>
	<li>Design, develop, test, implement, document, and operate large-scale volume, high-performance data structures for the business</li>
	<li>Implement data structures using best practices in data modeling and ETL processes</li>
	<li>Gather business and functional requirements and translate these into robust, scalable operable solutions</li>
	<li>Participate in the full end-to-end development life cycle, from design, implementation, and testing, to documentation, delivery, support, and maintenance</li>
	<li>Responsible for the SIT execution with a focus on strategic testing processes and procedures to ensure that business standards and specifications are met</li>
	<li>Support various business functions by collaborating with multiple stakeholders, work with cross-functional teams to source data and make it available for business use</li>
	<li>Identifies, investigates, and resolves users' problems with computer software and hardware</li>
</ul>

Data Engineer & Systems Support

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Detail of Principal Accountabilities and Project Deliverables 

<ol>
	<li>Meet identified targets for each week (initial target of at least 1 successful hire per week)</li>
	<li style="list-style-type: none;">
	<ol style="list-style-type: lower-alpha;">
		<li>Closely coordinate with HR Officers for sourcing requirements, including the review of job descriptions.</li>
		<li>Identify various sources of recruits, using both traditional and non-traditional sources.
		<ol style="list-style-type: lower-roman;">
			<li>Effectively use existing employment website i.e. Kalibrr.</li>
			<li>Conduct targeted sourcing, which shall include passive potential candidates.</li>
			<li>Source for potential partnerships/tie-ups with identified institutions such as cooperatives, Universities, professional associations, among others for endorsement to the WSB Section Head.</li>
		</ol>
		</li>
		<li>Conduct initial screening and interviews ensuring alignment of potential candidate profiles with the requirements and realities of the job.</li>
		<li>Coordinates with the HR Officers on the shortlisted candidates that may be endorsed to the hiring units.</li>
	</ol>
	</li>
	<li>Provide daily/weekly status updates and other reports, as needed.</li>
	<li>Build applicants’ database to continuously provide “supply” to various recruiting requirements.</li>
	<li>Provide recommendations to further improve sourcing strategies.</li>
	<li>Other tasks related to sourcing.</li>
</ol>

Sourcing Specialist | Project Engagement

Who we are
AboitizPower is a major Philippine energy provider focused on building a balanced fleet of generation capacities. We also manage the second and third largest electric power distribution networks across the country, providing Filipinos energy they need to prosper.

What we do
We provide reliable and affordable electricity through responsible operations and investments while supporting the country's energy transition goals.

Our impact
We are proud to be among the Philippines' leading providers of energy and aim to continue paving the way toward a brighter, more sustainable future for everyone.

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policy applies in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

We urge everyone to be vigilant against scams that involve fraudulent offers of employment with Aboitiz Power Corporation. AboitizPower will never ask or solicit any form of payment at any point during the job application process.  AboitizPower only uses its official pages and links to communicate open roles and its recruitment. To ensure your security, please correspond and refer to the official channels only. Our official channels are: 
1. Aboitiz Power Corporation Website: https://www.aboitizpower.com
2. Careers Website: https://careers.aboitizpower.com
3. LinkedIn: https://www.linkedin.com/company/aboitizpower




AboitizPower

<ul>
	<li>
	The Network and Telephony Supervisor performs functions such as provisioning, installation/configuration, operation and maintenance of the IT Network and Telephony infrastructure related systems i.e LAN, WAN, SDWAN, Telephony, Leased Circuits, Internet and Cloud connectivity. This individual participates in technical research and development to enable continuing innovation within Infrastructure. This individual will be the contract representative of the Network &amp; Telephony Infrastructure contracts, monitoring the day to day delivery of agreed contract scope, SLA and KPIs.
	</li>
	<li>
	Primary role of the Network and Telephony Supervisor is to monitor and manage the APC LAN,WLAN, 1AP WAN/SDWAN, Telephony and all other assigned IT infrastructure services as well as coordination with 3rd party vendors, service providers and suppliers to ensure maximum availability and acceptable performance of the IT Infrastructure are delivered according to the agreed KPIs and SLAs. Reporting deviations from agreed targets, collecting feedback from the users, reporting the user experience and escalating serious service incidents that threaten business continuity to the Incident Management Team and taking part in incident and problem resolution.
	</li>
	<li>
	The Network and Telephony Supervisor also ensures system hardware, firmware, operating systems and management systems are compliant to security standards and processes of the organization.
	</li>
	<li>
	The Network and Telephony Supervisor supports the IT Infrastructure Service Delivery Manager in the administration of IT Infrastructure Managed Services Contract ensuring services are delivered, service requests are approved, service receipts are confirmed and payments are authorized.

	 
	</li>
</ul>

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