ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Effectively field complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues</li>
	<li>Investigate any connectivity problems or billing errors to resolve issues</li>
	<li>Treat customers with kindness, honesty and respect to retain their business</li>
	<li>Acquire thorough knowledge of the company's services and products to make a good first impression with potential customers</li>
</ul>

Customer Service Representative | Telco | Manila

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Detail of Principal Accountabilities and Project Deliverables 

<ol>
	<li>Meet identified targets for each week (initial target of at least 1 successful hire per week)</li>
	<li style="list-style-type: none;">
	<ol style="list-style-type: lower-alpha;">
		<li>Closely coordinate with HR Officers for sourcing requirements, including the review of job descriptions.</li>
		<li>Identify various sources of recruits, using both traditional and non-traditional sources.
		<ol style="list-style-type: lower-roman;">
			<li>Effectively use existing employment website i.e. Kalibrr.</li>
			<li>Conduct targeted sourcing, which shall include passive potential candidates.</li>
			<li>Source for potential partnerships/tie-ups with identified institutions such as cooperatives, Universities, professional associations, among others for endorsement to the WSB Section Head.</li>
		</ol>
		</li>
		<li>Conduct initial screening and interviews ensuring alignment of potential candidate profiles with the requirements and realities of the job.</li>
		<li>Coordinates with the HR Officers on the shortlisted candidates that may be endorsed to the hiring units.</li>
	</ol>
	</li>
	<li>Provide daily/weekly status updates and other reports, as needed.</li>
	<li>Build applicants’ database to continuously provide “supply” to various recruiting requirements.</li>
	<li>Provide recommendations to further improve sourcing strategies.</li>
	<li>Other tasks related to sourcing.</li>
</ol>

Sourcing Specialist | Project Engagement

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

The Role

<ul>
	<li>The Sales Associate position will jump-start your career in ultimately becoming a Business Manager that will bring the organization to greater heights by increasing its customer base and portfolio.</li>
	<li>Graduates of the Sales Associate Training Program will become Junior Assistant Managers after six months.</li>
	<li>This role will work best for you if you are always on the go doing fieldwork while enjoying the opportunity to meet new people. Reap the fruits of your hard work and be enjoy the Bank’s performance-based awards and incentives on top of your basic pay.</li>
</ul>

 

How You Will Contribute

<ul>
	<li>Generate individual and corporate leads through client mapping</li>
	<li>Acquire new clients and maintain the growth of newly solicited accounts</li>
	<li>Assist clients in the selection of products and services suitable to their needs</li>
	<li>Coordinate with branch operations team for effective bank service delivery</li>
</ul>

Persuasion and Negotiation

Salesforce

Sales and Marketing Knowledge

Customer Service

Communication Skills

Closing Sales

Branch Sales Associate Manila

Summary of Work Activities and Responsibilities: 

Under the direct supervision of the Director of the Ateneo Human Rights Center (AHRC), the Student Formation Coordinator oversees all forms of student formation and development, including the Clinical Legal Education Program (CLEP), in line with the University's strategic concerns on mission and identity, and nation building.

Main Duties and Responsibilities 

I. Formation of Law Students 

<ul>
	<li>Coordinates the design, implementation, and assessment of a comprehensive set of socially-and spiritually- oriented student formation program, in pursuit of the ideals of Ignatian tradition, with various Ateneo Law School and University stakeholders </li>
	<li>Coordinates and partners with the Mission Integration Cluster, other Professional Schools, student organizations, pertinent University units, and other pertinent stakeholders in the design and implementation of various formation programs related to spirituality (e.g., annual Jesuit Legal Education for student leaders, retreats, recollections, and other spiritual activities for students, etc.) and regarding social development </li>
	<li>Coordinates with the Law School Associate Dean for Student Affairs and the student organization leaders in ensuring the provision of programs, workshops, and trainings, which will enhance personal growth and commitment to ideals of the University </li>
	<li>Coordinates, implements and/or assists the Law School in the implementation of officially sanctioned socially oriented student programs </li>
	<li>Networks with external stakeholders: coordinates with government, non-government, and private sector stakeholders and partner organizations, institutions, and communities for the conduct of socially-oriented programs </li>
	<li>Drafts statements on issues identified by the Law School Dean or the AHRC Director that require an official stand from the Law School, AHRC, or concerned members of the Law School community, and facilitates the review and circulation of the same.</li>
</ul>

II. Human Rights Law Curriculum 

<ul>
	<li>Facilitates the development of the syllabus and course materials for the Human Rights Law core subject offerings </li>
	<li>Coordinates the design and implementation of student experiential learning activities for Human Rights Law </li>
	<li>Monitors and evaluates the effectiveness of the course, and adjusts when necessary</li>
</ul>

III. Clinical Legal Education Program (CLEP) 

<ul>
	<li>Designs the CLEP programs in accordance with the requirements of Rule 138-A of the Supreme Court of the Philippines </li>
	<li>Coordinates with faculty and supervising lawyers, especially of Human Rights on integrating CLEP in human rights classes </li>
	<li>Monitors and assigns students to the different CLEP programs </li>
	<li>Supervises the conduct of CLEP activities within and outside the campus, including the budget used for the programs </li>
	<li>Monitors and assesses the CLEP compliance of enrolled students </li>
	<li>Monitors the documents for submission to the proper courts to certify the students’ compliance with the CLEP </li>
</ul>

IV. AHRC Internship Program 

<ul>
	<li>Designs and oversees the implementation of the AHRC internship program</li>
	<li>Identifies and coordinates with immersion area partners </li>
	<li>Leads in the selection of applicants to the AHRC Internship Program </li>
	<li>Identifies and taps resource persons for the orientation seminars </li>
	<li>Designs and oversees the continuing formation program for resident interns</li>
	<li>Liaises with the alumni interns of AHRC </li>
	<li>Monitors and evaluates the AHRC internship program </li>
</ul>

V. Performs other work-related tasks as may be required by the Immediate Supervisor and authorized representative.

Student Formation Coordinator

<ul>
	<li>Handle inbound and outbound calls from patients and healthcare providers.</li>
	<li>Analyze and determine eligibility of medical claims.</li>
	<li>Coordinate with providers and specialists in assessing validity of claims.</li>
	<li>Inform patients of the result of validation of claims.</li>
</ul>

Nurse Associates | Registered PHRN | Healthcare  | Taguig

<ul>
	<li>Educate and guide customers on how to use branded cell phones, tablets and other gadgets</li>
	<li>Assist customers on any technical issues and provide detailed instructions over the phone to fix the issues</li>
	<li>Provide information on product features and warranty</li>
	<li>Raise trouble tickets to log all technical concerns</li>
	<li>Constantly update one's knowledge on product features and information to better enhance customer experience</li>
</ul>

Mobile Phone Support | TSR | Pasig

<ul>
	<li>Contact businesses or private individuals by phone.</li>
	<li>Accommodate client disabilities by recommending devices and techniques.</li>
	<li>Describe products and services.</li>
	<li>Handle inbound and outbound customer service calls.</li>
	<li>Meet personal/team qualitative and quantitative targets.</li>
</ul>

Hotel Reservations Specialist

<ul>
	<li>Takes direct responsbility for a team of healthcare agents</li>
	<li>Ensure the team is supported and enabled to perform at high standards and in accordance with the company's policies</li>
	<li>Provide one-on-one mentoring and perform regular appraisal and assessment of each team member</li>
	<li>Involved in the induction of new members and liaise with other team leads regarding performance and learning needs</li>
	<li>Actively contribute to team meetings and take responsibility for the responsibilities that arise from these meetings</li>
</ul>

USRN Team Lead | US Registered Nurses | Quezon City

<ul>
	<li>Provide exceptional and efficient customer service and responsible for assisting passengers with their travel needs.</li>
	<li>Book and generate tickets with major airlines on behalf of the customers, both individual and corporate offices.</li>
	<li>Collect appropriate fares from customers upon delivery of travel tickets.</li>
	<li>As Tier 2 Ticketing Exectuive, resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problems.</li>
</ul>

Senior Travel and Ticketing Executives | Pasig

<ul>
	<li>Assist travelers with booking of flights, visa arrangement, hotel accommodations, etc.</li>
	<li>Provide advice on travel destinations, plan itineraries, and collect payments.</li>
	<li>Resolve travel issues, complaints, and refunds.</li>
</ul>

Travel Account Customer Service Representative | Taguig

<ul>
	<li>Takes direct responsibility for a team of healthcare agents</li>
	<li>Ensure the team is supported and enabled to perform at high standards and in accordance with the company's policies</li>
	<li>Provide one-on-one mentoring and perform regular appraisal and assessment of each team member</li>
	<li>Involved in the induction of new members and liaise with other team leads regarding performance and learning needs</li>
	<li>Actively contribute to team meetings and take responsibility for the responsibilities that arise from these meetings</li>
</ul>

<ul>
</ul>

USRN Team Coach | US Registered Nurses

<ul>
	<li>Process account verification, account activation, validation of customer information, etc.</li>
	<li>Ensure all customer calls are attended to promptly and courteously.</li>
	<li>Recognize end-users’ need for additional products and services. Make soft offers as needed.</li>
	<li>Route calls to technical support or sales as appropriate.</li>
</ul>

Telco Service Support Agent | Alabang

Review from the comforts of your home while getting full pay. This is treated as full time employment.

All NCLEX review, exam fees and license activation to be shouldered by the sponsoring company while candidate receives full salary of a PHRN. Salary will upgrade to USRN upon passing of NCLEX. 

Terms:

<ul>
	<li>Free 3-month NCLEX review - fully shouldered by the company</li>
	<li>Free NCLEX exam - fully shouldered by the company</li>
	<li>Free activation and renewal of USRN license - to be shouldered by the company</li>
	<li>Salary during review: P20-22,000 per month during the NCLEX review period and exam</li>
	<li>Automatic upgrade to USRN Utilization Review position wth twice the salary or more (plus incentives and benefits) after passing NCLEX</li>
</ul>

Duties and Responsibilities:

<ul>
	<li>Coordinates with healthcare providers on patient admission and utilization of medical benefits</li>
	<li>Receives inbound calls from patients inquiring about healthcare coverage and medical claims</li>
	<li>Gather patient clinical information from specialists and healthcare providers in evaluating medical benefit utilization of patient</li>
</ul>

Registered Nurse | SM North QC

Recruitment

<ul>
	<li>Meet or Exceed Targets Set</li>
	<li>Will handle entry-level bulk-hiring requirements of Customer Service professionals</li>
	<li>Identify, source and recruit Customer Service Professionals for the job requirements of our partner BPO / Call Center clients</li>
	<li>Conducts Initial &amp; Final Screening of candidates for Call Center Agent positions via Group or Individual Interviews</li>
	<li>Conducts ACES and Client approved tests to qualified candidates for Client Endorsements</li>
	<li>Conducts and Provides Coaching to All Endorsed Candidates to ensure that candidate has proper understanding of the Role they are profiled for</li>
	<li>Takes ownership over Endorsed Candidates (Endorsement Stage to Completing 3 months of Employment)</li>
	<li>Attends to pertinent related activities and administrative tasks</li>
</ul>

Recruiter | Dayshift | Ortigas

• Performs real time management analysis and execution of plans.

• Generate reports including variance of operational forecast to plan 
• Maintain a detailed record of activities, actions and impacts

• Develop budget and call/contact volume/work forecasts based on current and historical call/work volumes and patterns, handle time, productivity trends/patterns and all future call/work requirements 
• Analyze current and future call handling resources, attrition trends, learning curve, shrinkage, productivity factors, desk availability and shift requirements, to develop staffing plan.

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