ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Handle customer inbound calls for internet TV subscription.</li>
	<li>Process request for renewal, activation, disconnection and billing inquiries.</li>
	<li>Assist with minor troubleshooting and route the calls to Level 2 for complex technical issues.</li>
	<li>Ensure all calls are in keeping with company policies.</li>
</ul>

Customer Service | Internet TV Account | Mandaluyong

<ul>
	<li>Process inbound customer requests for renewal, activation, disconnection and billing inquiries.</li>
	<li>Respond to queries regarding subscription packages, promos and upgrades</li>
	<li>Assist with minor troubleshooting and route the calls to Level 2 for complex technical issues.</li>
	<li>Ensure all calls are in keeping with company policies.</li>
</ul>

Call Center Agents | Internet Television | Pasig

The RISE mission is to accelerate internet in the Philippines—we do this by focusing on the overall customer experience as well as the actual internet service we provide to business clients. Transparency and openness are guiding principles of our customer experience.

Headquartered in Cebu City and with an office in Makati City, various teams across our group work to improve our services and technologies. If you apply and are successful you will be working with people who are fast acting and proactive while being encouraged to develop your proficiency and leadership.

You will be rated on your ideas and execution, which should ensure your career is as rewarding as what you put in. Benefits include full HMO after 6 months. 1 dependent after 1 year, 80% of a 2nd dependent after another year. Regularization review at 3 and 6 months.

Responsible Internet Sustainability Effort Inc. | RISE

The Area Sales Manager is responsible for delivering and overseeing sales operations in a particular geographical area. He/she will drive growth in sales and ensure that the company is properly represented to all customers. This includes but not limited to:

<ul>
	<li>Generate and process new sales leads based on the assigned area.</li>
	<li>Implement business strategy to maximize profitable sales and growth for the business.</li>
	<li>Manage key customer relationships and participate in closing strategic opportunities.</li>
	<li>Identify areas of strength, potential growth as well as areas for improvement with regard to all aspects of sales.</li>
	<li>Build strong relationships with external partners and clients. </li>
	<li>Collaborate with the Pre-Sales team in generating qualified leads for the Enterprise team.</li>
	<li>Manage a team – responsible for the day-to-day activities and guidance of the team members. Recruit, hire, coach and develop the sales team. </li>
	<li>Collaborate with Head of Sales, Finance, and HR in developing sales staff compensation and incentive programs that motivate the sales team to achieve their sales targets.</li>
	<li>Implement weekly / monthly / annually sales targets for the department, examine growth opportunities, enable sales improvements, and take responsibility for the department’s performance against targets.</li>
	<li>Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives.</li>
	<li>Ensure that all sales processes are adhered to by the team.</li>
	<li>Recommend process improvements to improve work flow. </li>
	<li>Ensure a positive customer experience. </li>
	<li>Collaborate with appropriate department to address any customer complaints immediately.</li>
	<li>Implement strategies and identify opportunities in growing sales.</li>
	<li>Coordinate with Legal and Compliance teams in the review and finalization of NDAs, Contracts and Commercial Agreements associated with the enterprise sales.</li>
	<li>Implement pricing standards set by the Pricing Team. </li>
	<li>Ensure accuracy and quality of data shared with the Legal team in the preparation of contracts. </li>
	<li>Effectively communicate and report sales results to senior management highlighting any necessary actions in response to key variances.</li>
	<li>Track and submit reports of new customers and revenue.</li>
	<li>Collaborate with the Marketing team in implementing marketing strategies.</li>
	<li>Manage the calendar of events and conferences which the team should attend to generate leads.</li>
	<li>Process relevant data and information, translate it into actionable strategies that drive sales and lead to achievement of targets. </li>
	<li>Ensure team’s proficiency in using company systems and tools.</li>
	<li>Ensure team’s compliance to data privacy.</li>
	<li>Collaborate with the Legal Team to ensure that all contracts entered into are compliant with company policies and local laws. </li>
</ul>

Area Sales Manager

<ul>
	<li>Identify and assess customers’ needs to achieve satisfaction.</li>
	<li>Provide accurate, valid, and complete account, product, and service information by using the right methods or tools.</li>
	<li>Resolve product or service problems by clarifying customers' complaints.</li>
	<li>Determine the cause of the problem.</li>
	<li>Select and explain the best solution to solve the problem.</li>
	<li>Expedite correction or adjustment.</li>
	<li>Follow up to ensure resolution.</li>
	<li>Handle complaints, provide appropriate solutions, and alternatives within the time limits.</li>
	<li>Follow up to ensure resolution and attainment of complaints resolution targets.</li>
	<li>Manage large amounts of incoming calls.</li>
	<li>Keep records of customer interactions, process customer accounts, and file documents.</li>
	<li>Follow communication procedures, guidelines, and policies.</li>
</ul>

Customer Service Representative | CSR | Taguig

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

Customer Support | Singapore Telco | Mandaluyong

<ul>
	<li>Interact with patients and healthcare providers over the phone on matters relating to medical claims</li>
	<li>Analyze and determine eligibility for medical claims</li>
	<li>Coordinate with providers and specialists in securing documents to support claims</li>
	<li>Inform patients of the result of validation of claims</li>
	<li>With Joining Bonus</li>
</ul>

Medical Industry Knowledge

Attention to Detail

Typing

Communication Skills

USRN Utilization Review Nurses | Cebu City

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Track accounts receivables and keeps aging amounts at targeted levels</li>
	<li>Check the status of submitted claims</li>
	<li>Resubmit claims for appeal</li>
	<li>Send out patient statements</li>
	<li>Do patient collection phone calls</li>
	<li>Respond to patient phone inquiries</li>
	<li>Accept phone payments</li>
</ul>

Collections Consultant | Healthcare

<ul>
	<li>Observe, analyze, and design IT solutions to information needs in our business</li>
	<li>Design information and data models, and develop implementation plans which includes configuration, integration, security, and maintenance</li>
	<li>Manage design, development, and testing of new information and data processing applications with the engineering staff</li>
	<li>Coordinate with systems engineer to develop security policies on the use of of information, data, and applications</li>
	<li>Manage roll-out of applications and data implementations</li>
	<li>Manage application and data maintenance, upgrades, and enhancement programs</li>
	<li>Investigate, diagnose, and resolve issues on our applications as reported by staff in the company</li>
	<li>Develop user guides and knowledge base of applications in use and of data implementations</li>
	<li>Develop and perform training activities on the use of applications and data implementations</li>
	<li>Participate and contribute in the design and management of the entire IT system</li>
</ul>

Systems Analyst

<ul>
	<li>Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.</li>
	<li>Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.</li>
	<li>If customer tech problems cannot be handled over the phone, technical support representatives will schedule a repair crew to fix problems on-site.</li>
	<li>Keep logs of all calls answered and addressed, including dates and times.</li>
</ul>

Customer Service

Technical Support Representatives | Telecom Account | Davao

To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.

About Wells Fargo

Wells Fargo & Company (NYSE WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Wells Fargo Enterprise Global Services (EGS) 
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Wells Fargo has a long legacy with deep-rooted values that we live by every day. We work hard to attract exceptional talent to the business and we hope that the following information demonstrates why Wells Fargo truly offers a “welcome difference.”

Wells Fargo offers an inclusive environment where every team member knows and feels that they are valued, no matter their role. We refer to our employees as ‘team members’ because our people are resources to be invested in and because teamwork is essential to our success.
Collaboration is at the heart of our culture with everyone taking a proactive approach. Wells Fargo team members enjoy working together — across lines of business and geographies.

A welcome difference
“Welcome” is the basis of who Wells Fargo is as an international employer. We welcome team members into an inclusive environment that encourages amazing work. We find it important to let our team know that they are valued, no matter their role. As an employer we live by three important pillars;

Everyone matters. At Wells Fargo, our inclusive culture results in an atmosphere of respect and encouragement that has team members feeling great about coming into work every day. We value the viewpoints of our team members and encourage them to be their best.

I succeed when we all succeed. When collaboration is the expectation, everyone takes a proactive approach — pitching in to ensure all team members reach their goals. At Wells Fargo, our team genuinely enjoys working together.

Our progress, your development. Success is always in sight at Wells Fargo as our opportunity-rich international business, supportive managers, and engaged colleagues provide the environment for you to develop professionally and personally. We support your development and encourage you to advance your career. Additionally, our company’s global presence will allow team members to knowledge-share with their colleagues around the world.

We achieve our goals through collaboration and believe everyone matters at Wells Fargo. We create a community where we promote diversity and inclusion, wellness and volunteering.

Making Wells Fargo a great place to work, we have facilities that our team members can enjoy.
• Fitness gym
• Sleeping rooms
• Karaoke room
• Team member parking
• Sports court
• Quiet rooms
• Cafeteria
• Internal Shuttle service

Because we value inclusivity, Wells Fargo has special interest groups that you can join.
• Basketball, volleyball, football
• Badminton, chess
• Music, arts, dance
• Camera club
• Runners and riders club
• LGBTQ network
• Women’s network

Our Vision
Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

Our Values
Five primary values guide every action we take:

What’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime.

People as a competitive advantage. We strive to attract, develop, motivate, and retain the best team members — and collaborate across businesses and functions to serve customers.

Ethics. We’re committed to the highest standards of integrity, transparency, and principled performance. We do the right thing, in the right way, and hold ourselves accountable.

Diversity and inclusion. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.

Leadership. We’re all called to be leaders. We want everyone to lead themselves, lead the team, and lead the business — in service to customers, communities, team members, and shareholders.
Our Goals

We want to become the financial services leader in these areas:

Customer service and advice. After listening to and understanding our customers and their financial goals, we want to provide exceptional service and guidance to help them succeed financially.

Team member engagement. Our team members are our most valuable resource. We want to be the employer of choice — a place where people feel included, valued, and supported; everyone is respected; and we work as a team.

Innovation. Through innovative thinking, industry-leading technology, and a willingness to test and learn, we create lasting value for customers — and increased efficiency for our operations.

Risk management. While working to set the global standard in managing all forms of risk, we want to serve customers’ needs and protect their assets, information, and privacy.

Corporate citizenship. We make a positive contribution to communities through philanthropy, advancing diversity and inclusion, creating economic opportunity, and promoting environmental sustainability.

Shareholder value. We want to deliver long-term value for shareholders through a balanced business model, strong risk discipline, efficient execution, and a world-class team.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Wells Fargo Philippines

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems

Apply knowledge when communicating with delinquent customers

Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances

Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency

Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals

Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Customer Service Representative (CSR) for Collections

We’re a full-service agency that specialises in marketing that’s backed by data science. What separates us from other companies is our continuous process of measurement, analysis, and tuning that makes sure our clients' brands not only look awesome, but that the campaigns we do live up to their expectations.

We’re anything but a set-it-and-forget-it agency. From consultation to concept to campaign, our main objective is to make our clients happy and accelerate their online success.

Spiralytics, Inc

We are seeking an incredibly detail-oriented and organized Contract Specialist to join our Finance-Operations team. The successful candidate will be responsible for processing, managing, organizing, and maintaining the company's financial and operational documents. This role is pivotal in maintaining solid customer relationships specifically from a commercial-transactional perspective centered around our service agreements. The role is crucial in ensuring that our documentation is accurate, up-to-date, and compliant with regulatory standards.

Job Description

<ul>
	<li>Leveraging cloud applications to create, manage, store, and maintain company financial and operational documentation.</li>
	<li>Drafting and reviewing contracts and other organizational documents; </li>
	<li>Compile all initial assessments, special instructions, and manage internal/external correspondence.</li>
	<li>Tracking contract milestones, deadlines, and correspondence with all parties.</li>
	<li>Ensuring compliance with legal and regulatory requirements.</li>
	<li>Standardizing formats and templates, implementing version control and document archiving.</li>
	<li>Follow a basic contract lifecycle process for client service agreements, amendments, and variations.</li>
	<li>Collaborating with internal teams and stakeholders, providing feedback for all documentation requirements.</li>
	<li>Tactfully facilitate contract negotiation.</li>
	<li>Routinely generate and run accurate reports.</li>
	<li>Coordinate implementation of client setup requirements by reviewing them with internal stakeholders.</li>
	<li>Work alongside Business Development to maintain product-pricing-terms data is complete, accurate and up-to-date.</li>
	<li>Prove you have read this thoroughly and provide your favorite netflix series with your application.</li>
	<li>Work with organizational groups to ensure consistency of excellent documentation practice across the company.</li>
</ul>

Contract Specialist

Adarna House is a conversation that began in 1980, when it was founded to respond to the need of Filipino children to develop their minds through enjoyable learning opportunities and memorable literary experiences. Today, this conversation includes a multitude of treasured partners who share our enthusiasm for children, our commitment to education, and our passion for reading. 

The best Filipino writers, illustrators, and researchers help us create products that feature Filipino values, culture, history, and experiences. Readability and systems experts are invaluable to the development of our materials and programs that aim to improve reading skills in Filipino. A new generation of readers, beyond the Philippines, have also pushed us towards engaging with them on a different platform through Buribooks.

Our literacy programs are born of our relationships with the public and private sectors. We continue to strengthen these alliances with the help of our primary allies—The Raya School, which offers progressive education from preschool to high school, and the Adarna Group Foundation, Inc. (AGFI), which focuses on local government-based early literacy programs. 

Through our programs and products, we are happy to continue the conversation with our most valued partners, the Filipino children. It is their curiosity that keeps us motivated, their creativity that we wish to equal, and their potential for greatness that we will always strive to serve. It is they who keep us committed to our duty: to create good playmates, classmates, and friends not only for children, but also for art, literature, and country.


Adarna House, Inc.

Adarna House is currently in need of a Writer/Researcher who will be responsible for writing, editing, and research of company publications. The work setup is hybrid. 
 
Responsibilities include, but are not limited to, the following:

<ul>
	<li>Coordinating with other researchers, writers, and relevant organizations during the book development process</li>
	<li>Evaluating the book development process at the end of each product development cycle</li>
	<li>Providing recommendations to streamline and improve book development process</li>
	<li>Helping prepare reports on specific aspects of book development such as budget, style, schedule, directory, etc.</li>
	<li>Coordinating workshops initiated by the Product Development Group</li>
</ul>

Writer Researcher

In this role, you will:

<ul>
	<li>Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication</li>
	<li>Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations</li>
	<li>Regularly receive direction from management, escalate questions and refer more difficult issues to staff</li>
	<li>Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution</li>
	<li>Interact with experienced representatives on difficult issues</li>
	<li>Be responsible for coaching new hires and less experienced staff</li>
	<li>Respond to inquiries and issues from customers</li>
</ul>

Everyday Banking Representative (CSR)

<ul>
	<li>Review medical claims to ensure company reimbursement payments are accurate and reprice claims according to hospital payment schedules and Medicare reimbursements.</li>
	<li>Maintains updated records and prepares required documentation to support the insurance claims.</li>
	<li>Provide excellent customer service when working with customers and hospitals to resolve insurance claim issues, answer questions, and provide solutions to other problems related to medical claims.</li>
</ul>

Medical Claims Specialist | Fort BGC

This position is on Dayshift schedule and Hybrid (Temporary Work from Home) arrangement.

<ul>
	<li>Analyze provider documentation to assure the appropriate Evaluation &amp; Management levels are assigned using the correct CPT code as applicable</li>
	<li>Assign and sequence ICD-10-CM/PCS/CPT/HCPCS codes to diagnoses and procedures for documented information</li>
	<li>Maintains confidentiality of Patient Health Information</li>
	<li>Observe company policies and procedures at all times</li>
</ul>

Salary Package

<ul>
	<li>Php 25,000 to P50,000 (depending on years of experience)</li>
	<li>HMO benefit after 3 months and additional 3 dependents upon regularization</li>
</ul>

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