Supply Chain & Operations Senior Manager  

The Supply Chain & Operations Director role will be responsible for managing the entire supply-chain process, warehouse/fulfillment operations and customer support. The supply chain process involves production planning, sourcing & negotiating, procurement, manufacturing, logistics and distribution, while, the fulfillment process involves setting up fullfilment center(s) as well as inventory management across multiple channels. The customer support operations involves setting up multi-channel SOP's for before & after sales support. The role will also be responsible for analyzing and communicating supply chain & fulfillment performance metrics, help identify improvement opportunities across the supply chain as well as providing thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams

What You'll Do:

• Setup and manage the suppy chain process of different products from start to finish
• Analyze and report monthly metrics, KPI's, and insights to the management team
• Build inventory models to improve forecast accuracy and inventory turnover
• Analyze inventory levels to optimze inventory turnover and replenishment
• Analyze delivery lead-times in order to improve customer experience
• Train a (scalable) team of highly-responsive customer service Ninjas that can provide first class before & after sales support

Who You Are:

• Bachelor's degree in engineering or business
• Equipped with 6–8 years of relevant analytical experience in supply chain, consulting, or engineering
• Collaborative and excited to work with different teams across the company
• Detail-oriented, ultra-organized and able to manage shifting priorities in a fast-paced environment
• An excellent communicator who loves to share findings and actionable insights