Tech Support
Zoom2u Technologies Pty Ltd
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-10-02T14:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Day to day:
- Monitor and handles ticket issued through our Help Desk
- Liaising with various stakeholders leading to solving any issues raised by users
- Enhance and maintain our Knowledge bases, FAQ and any customer facing documentation
- Keep up to date with our solution update
Trình độ tối thiểu
What we’re looking for:
- At least 5 years experience in a role that has involved front-line interaction with a diverse customer or user base
- Strong SQL and reporting skills, allowing you to collate and analyse data from a variety of sources, and to provide evidence of your findings
- Previous experience with at least one customer support and CRM system, having supported customers through a variety of written and verbal means
- Excellent written and verbal communication skills, with the ability to distil complex technical concepts into layman's terms
- A basic understanding of software development concepts
- A commitment to do whatever it takes to ensure that our customers are provided with the best service imaginable
Đặc quyền và lợi ích
Work from Home
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Taguig, Metro Manila, Philippines
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Về Zoom2u Technologies Pty Ltd
Zoom2u Technologies develops technology applications, softwares and websites that automate business processes.
Companies under Zoom2u Technologies:
Zoom2u is a company revolutionising Australia’s courier industry. We started in 2014 and today, in July 2019 we have delivered more than 1,000,000 parcels to both individuals and businesses alike, and are operational all across Australia.
Shred2u is a confidential paper disposal service which is currently only available in Sydney and Melbourne.
Locate2u is a delivery & field service management software that allows you to track your workers, optimise your route, share your location and manage your bookings.