Operations and Customer Support Specialist | Cebu
zennya Health
- Cebu City, PhilippinesCebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- 20.000,00 PHP - 30.000,00 PHP / monthPHP200003000020000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn a year ago
2022-12-29T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustment on orders, refund, and promotions
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Provide accurate and courteous responses to costumers
- Solve complex problems and contact supervisor immediately for problems unable to solve
- Prepare accurate reports for upper management
- Take payment information and other pertinent information such as addresses and phone numbers.
- Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
- Support in the development of programs to train the customer on how to properly use the app.
- Evaluation of the systems' problems to recommend enhancements.
Trình độ tối thiểu
- Bachelor's Degree in any field
- Excellent communication and customer service skills
- Ability to multi-task, prioritize and manage time effectively
- Good knowledge of operating systems and relevant hardware or software
- Good command of the English language
- Good problem-solving skills and focus on quality
- Willing to report on-site and be assigned in Day, Mid, or Closing shift
Kỹ năng cần thiết
- Attention to Detail
- Customer Service
- Reading Comprehension
- Critical Thinking
- Communication Skills
- Data Management
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Administration and Coordination
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Cebu City, Central Visayas, Philippines
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Về zennya Health
WHO WE ARE
Zennya is disrupting healthcare as one of the fastest-growing startups in the Philippines. We are creating a mobile app-driven virtual hospital infrastructure to deliver next generation healthcare at home. We are here to institute and innovate the health industry, not only in the Philippines but regionally in South East Asia. We are led by a Silicon Valley veteran, backed by the top VCs and private investors in the Philippines, and partnered with many of the best local institutions in healthcare.
We are looking for passionate, out-of-the-box thinkers, innovators, and challengers who aren’t willing to accept the status quo, and are ready to help us fight to make impact in a system that affects the welfare and wellbeing of millions of people. You would be joining a team of some of the most talented and driven individuals in the country. You will be using some of the best productivity and development tools in the industry, in a fast pace output-driven environment.