IT Support Helpdesk
ZEN Rooms
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 18.000,00 PHP - 23.000,00 PHP / monthPHP180002300018000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-04-02T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Come Change the Travel Sector!
ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a IT Support Helpdesk to help maintain and sustain excellent customer service, providing quality standards for all ZEN hotels.
Roles and Responsibilities
- This is a Customer Service role for Zen Room's Multichannel Contact Center
- Manage large amounts of inbound, outbound, chats and emails in a timely manner and be able to multitask.
- Resolve complaints from partners/guests or provide suggestions
- Answer queries regarding the hotel's services, special requests, hotel charges, booking reservations, etc.
- Arrange and confirm accommodations and keep the clients up to date with any changes
Trình độ tối thiểu
Academic and Work Experience
- Experience in handling direct technical customer service support
- Must have at least 6 years of experience in handling customer service or technical support
Mindset and Attitude
- Pro-active and self-driven students and graduates with a hands-on can-do attitude
- Able to change procedures to fit an ever-evolving operation process
- Willing to learn
Skill Sets
- Excellent written and spoken English and Filipino
- High attention to detail
- Outstanding communication skills
- Knowledgable in hard-wares and soft-wares
Đặc quyền và lợi ích
Flexitime
Free Lunch or Snacks
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Vacation Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://zen-hs.com
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
Về ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?