System Infrastructure Supervisor  

Qualifications and Education Requirements

• Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications Engineering or related field.
• Minimum 2 years of work experience in IT support
• Microsoft certificates: MCSE, MCITP. CCNA is a plus.
• Expertise on Microsoft Windows Server 2008 R2, Active Directory, GPO, DHCP, DNS, WINS, VPN.
• Experienced on PBX switch board and telephone system. Have knowledge of VoIP solution is a plus.
• Experienced on firewall configuration. Familiar with Fortigate is big plus.
• Have knowledge of Web and Cloud services is an advantage
• Have ability to work under high pressure environment
• Have good communication & presentation skill
• Have good problem-solving skill
• Customer-oriented ability

Preferred Skills/Behavior Traits

• Excellent English
• Excellent communication and problem solving skills

We are looking for an experienced System Infrastructure Engineer in charge of the following tasks:

• Maintain, develop and monitor all network and system operation (Core system, Windows application systems, Active Directory, DNS, DHCP, VMWare systems, Zabbix monitor system, LAN network, PC, Printers, etc…) in compliance with internal standard of information security
• Maintain, develop and monitor internal and external network.
• Manage and control User ID of internal systems. Carry out periodically User ID review and system access log review as requirement from internal and local authority policy.
• Handle system troubles and ensure the effective preventive maintenance and investigation of all system resources.
• Manage, control and conduct periodically checking hardware, software asset.
• Contact Regional System Division, and outsourcing vendors for all technical assistance and maintenance.
• Provide technical support to other departments in the bank to process their daily activities.
• Monitor information security management, providing training on information security to other users.
• Perform regular vulnerability scanning, installing security patches and conduct remediation plan for systems.
• Control system development and system investment projects.
• Manage and control equipment and facilities in server room, disaster recovery office.
• Layer 2 support for IT Helpdesk team.
• Timely report to direct manager about problem and request from users.
• Undertake other operations as instructed by the Management and direct manager.