Customer Support Specialist | Work From Home
Wide-out Workforces Inc.
- Makati, PhilippinesUnit 2802 28th Floor Pacific Star Building, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Customer Support responsibilities include addressing customer queries such as but not limited to product and status inquiry, payment confirmation, and shipping notification. As a Customer Support, you’ll also be assisting customers with manually creating orders from social media requests, as well as handle customer complaints regarding products and customer’s orders. To be successful in this role, you should be a great communicator and be able to multitask across different task types and tools (CRM, Google Sheets, e-commerce platform).
Responsibilities
- Respond to customer queries in a timely and respectful manner, via email and chat
- Be a liaison between the design team and customers regarding clarifications on customer requests
- Update internal task trackers accurately based on the query of the customer
- Provide assistance to internal teams in processing customer orders such is order line-up, quality check and other ad hoc requests
- Monitor customer complaints on email and social media and escalate to appropriate stakeholders
- Gather customer feedback and share with appropriate teams
Trình độ tối thiểu
Desired Skills & Experience:
- Experience in Customer Service or similar role
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Familiarity with e-commerce platform/s is a plus but not required
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Unit 2802 28th Floor Pacific Star Building
- Ngành nghề
- Software Consultancy and Supply
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.aqa.work/
Về Wide-out Workforces Inc.
Since 2005, WIDEOUT AQA has been the human side of the technology powering MarTech.
We’ve designed bespoke programs for enterprise companies such as GOOGLE, VSP + ZETA Global; supercharging their marketing teams + partners by plugging into our existing infrastructure + leveraging our distributed teams.
Our core services include Creative Development, Ad Operations, Ad Production + Video Editing.
Schedule a call with one of our Solution Consultants to see how we can help you today