Customer Service Representative (CSR)  

A Customer Service Email/Chat Associate is responsible for providing a high level of service to customers via live chat, email and chat.

Responsibilities:

• Communicating to customers via voice, email, chat and SMS

Personal Development:

• Actively seeks feedback from direct reports and team
• Demonstrate a desire to grow and learn.
• Share in establishing change processes for self as required
• Works well under pressure

Benefits

• HMO
• SSS
• Pag-ibig
• Phi-health
• Leave Credits upon regularization
• 13th Month Pay
• * Pre-Screening will be done via Video Call
• Working Hours: 7am to 7pm EST, (10pm to 10am Manila)

• Excellent written and fluent verbal communication skills
• Strong understanding of customer service
• Negotiation skills for sales and resolving issues.
• Fast and accurate typing skills
• Excellent spelling and grammar
• Capable of solving problems and handling complaints.
• Ability to show empathetic customer service, take ownership and responsibility of all situations.
• Attention to detail.
• Work well in a team environment.
• Passion and enthusiasm
• Strong work ethic contributes a very professional attitude towards all aspects of work.
• Preferably college graduate and with minimum of 2 years work experience in a similar role and/or as Call Center Representative/Customer Service Agent in a BPO/call center industry