Tech Support Agent
VXI Global Holdings B.V.
- Makati, Philippines3/F Waltermart, Muñoz, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 20.000,00 PHP - 32.000,00 PHP / monthPHP200003200020000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Qualifications:
High School Graduate
Call Center Experience Not Required
Displays Integrity
Driven and Motivated
Communicates effectively and efficiently
Easily comprehends concepts
Service-oriented
Provides solutions
Can adapt to change quickly
Must be willing to work in Buendia, Makati
Responsibilities:
Can sell self/company/product
Answers inbound customer calls and effectively respond to customer inquiries and complaints
Ensures the resolution of client concerns/inquiries, whenever possible, according to procedures and standards set by the client
Remains knowledgeable of the product’s procedural guidelines for issuing service and handling technical escalations
Asks probing questions to establish cause/s of customer complaint; explains probable cause/s and procedure for correcting the problem/error
Adheres to company policies and team rules at all times; actively participates in team meetings and supports team activities.
Up sells products and services according to the established need/s of the customer; explains product/service detail and procedure for account processing
Trình độ tối thiểu
Kỹ năng cần thiết
- Organizing and Planning
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Đã tốt nghiệp THPT
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- 3/F Waltermart, Muñoz, Makati, Metro Manila, Philippines
- Ngành nghề
- Business Process Outsourcing / Information Technology Outsourcing
- Trang web
- https://www.vxi.com