Service Management Lead
VCC Link, Inc.
- Metro Manila, PhilippinesMetro Manila, PhilippinesMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Reports problem status, risks, issues and Change Requests to PM and DL
- Track, report, the achievement of SLAs for the designated application onsite.
- Manages all in scope maintenance and service activities and delivery per contract requirements onsite.
- Participates in Customer/Service Provider strategy, planning, and operations meetings for each application
Trình độ tối thiểu
- Degree holder in Computer Science, Information Systems, Information Security or equivalent work experience
- At least 1 year experience as Service Management Lead
- With experience in supporting projects with SLAs
- With background in the following roles : DEX , ISMS , BCM
- Preferred skills or qualifications : Excel Macro skills , PPSM aligned
- Willing to work in Metro Manila
- Full time Positions & Can start ASAP
Kỹ năng cần thiết
- Persuasion and Negotiation
- Operations Management
- Strategic Planning
- Customer Service
- Process Improvement
- Problem Solving
- Critical Thinking
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Management and Consultancy
- Yêu cầu học vấn
- Hoàn thành Bằng tốt nghiệp D3
- Địa chỉ văn phòng
- Metro Manila, Philippines
- Ngành nghề
- Human Resources / HR
- Vị trí đang tuyển
- 3 vị trí tuyển dụng mới
- Trang web
- http://www.vcclink.com.ph
Về VCC Link, Inc.
Vital Call Center Link (VCC Link), Inc. was established in January 2004, and was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and address all call center and BPO needs: systems, procedure development and set up.
With the increasing demand for qualified workforce, we now focus on training and recruitment. We provide candidates with efficient sales and customer service training, and clients with a consistent supply of top-tier talent.
VCC Link has redefined the recruiting experience. We nurture long-term relationships with our partners and deliver exceptional business results.