United Coconut Planter Life Assurance Corporation (COCOLIFE)
United Coconut Planter Life Assurance Corporation (COCOLIFE)

Customer Care Associate for Helpline  

United Coconut Planter Life Assurance Corporation (COCOLIFE)

 
  • Makati, Philippines
    Cocolife Building, 6807 Ayala Avenue, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Toàn thời gianFULL_TIME

Đã hết hạn a year ago

2023-04-16T16:00:00+00:00
Công việc đã đóng.

Miêu Tả Về Công Việc

Responsible for prompt, accurate and effective handling of healthcare-related telephone inquiries and concerns.

Duties and Responsibilities

  • Handles explanation of benefits and limitations of coverage to members for inpatient and outpatient availments through calls, texts, and emails.
  • Receives, attends to, and records telephone inquiries, concerns and feedback; elevates complex complaints from clients to immediate superiors.
  • Coordinates with Liaison officers and backroom staff in order to effectively address client concerns.
  • Issues Letter of Authority/control number for hospital admissions and releases diagnostic control numbers for approved diagnostic procedures.
  • Pouches outpatient forms to all providers Monitors, records data, and checks status, benefits and medical records of admitted patients.
  • Monitors in-patient admissions in areas without liaison officers.
  • Accountable in providing correct approvals for in and outpatient availment
  • Provides delivery of courteous, fair, prompt, and effective service to customers.
  • Provides assistance/support in directing issues or concerns related to other Cocolife Health care departments.
  • Provides documentation and resolution of customer concerns coming from phone calls, text messages, and emails.
  • Provides assistance/support to liaison officers in determining inpatient approvals that is appropriate in relation to the member’s schedule of benefits.

Trình độ tối thiểu

  • Strong analytical and planning skills;
  • Good presentation skills;
  • Excellent problem-solving skills;
  • Excellent listening and oral communication skills
  • Service orientation and relationship management skills

Đặc quyền và lợi ích

  • Retirement Benefit PlansRetirement Benefit Plans
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Kỹ năng cần thiết

  • Problem Sensitivity
  • Customer Service
  • Technical Skills
  • Communication Skills

Khóa học ưa thích

  • Radiologic Technology
  • Physical Therapy
  • Nursing

Tóm tắt công việc

Trình Độ Công Việc
Mới Tốt Nghiệp/ Trình Độ Tập Sự
Ngành Nghề
Customer Service
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Sometimes
Địa chỉ văn phòng
Cocolife Building, 6807 Ayala Avenue
Ngành nghề
Insurance, Healthcare and Investment
Vị trí đang tuyển
5 vị trí tuyển dụng mới
Trang web
http://www.cocolife.com

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Về United Coconut Planter Life Assurance Corporation (COCOLIFE)

COCOLIFE, the biggest Filipino-owned stock life insurance company, and the first ISO-certified Filipino life insurance company, is a prominent market leader in the industry. COCOLIFE offers a complete array of life insurance, non-life insurance, healthcare, and mutual fund products through its various business units and subsidiaries in the non-life business (Cocogen), pre-need (Cocoplans) and mutual funds (Cocolife Asset Management Co., Inc.). Cocolife boasts of over four decades of experience and expertise with more than 1,500 highly-trained agents, account executives, and field managers and a steadily expanding network of fully-computerized area and branch offices nationwide.

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