Team Leader
TV SHOP PHILIPPINES
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 20.000,00 PHP / monthPHP20000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-04-06T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Motivates and leads a team of about 10-20 agents
- Ensures availability to affect the entirety of the team’s operations.
- Manage team by walking around and being visible to answer questions.
- Take calls that agents can’t handle and offer support when an agent appears to need assistance.
- Monitor queue and track calls. Keep agents aware of incoming and outgoing calls, calls waiting, abandonment rate, etc.
- Create a positive environment oriented towards trust, open communication and performance through coaching and feedback.
- Ensure that sales targets are met through constant motivation and coaching.
- Monitors quality adherence of agents through coaching.
- Facilitates problem solving and collaboration within the team.
- Give feedback to Team supervisor on agent performance and attendance.
Trình độ tối thiểu
- At least 3 years of working experience, preferably in a call center, insurance or direct selling background.
- Flexible
- Good communication skills
- High energy level with positive attitude towards work and people
- Strong customer service skills
- Strong team leadership skills
- Can effectively communicate and relate well to people within the organization
- Excellent skills in coaching and performance assessment and planning
- Results oriented and has excellent problem solving skills
- Ability to customize approach based on situations
- Ability to adapt to the culture of the company
- Willing to work in shifting schedules.
Đặc quyền và lợi ích
Medical / Health Insurance
Paid Sick Leave
Paid Vacation Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Sales and Marketing
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
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Về TV SHOP PHILIPPINES
TV Shop Philippines is a TV & Online Shopping company that travels the world to find the most amazing products for our customers. Products that are innovative, unique, effective and easy to use. Products that really matter and can make a positive impact in your life.