Salesforce Administrator  

Purpose

Salesforce Administrator is responsible for the administration and configuration of Salesforce CRM system to maximize its benefits and align with the organization’s goals.

Duties and Responsibilities

• Ensuring optimal performance of Salesforce systems and products.
• Upgrading and configuring Salesforce systems for optimized integration.
• Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
• Importing sales department leads, contacts, and other data.
• Maintaining the sales cloud, as well as building custom reports and dashboards.
• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Evaluating and installing new Salesforce releases, as well as providing training and support.
• Documenting processes, including error reports and changes to field history tables.
• Preparing reports for sales and other departments.

A. Minimum Education

• A bachelor's degree in computer science would be advantageous.

B. Minimum Experience/Training

• Experience as a Salesforce administrator in a similar environment is a plus
• Knowledge of Salesforce products and their functionalities is a plus

Working Conditions

• Can work in a fast-paced environment
• Good communication skills
• Excellent problem-solving and analytical skills
• Ability to educate technical and non-technical audience about technology
• Highly organized and highly procedural and methodical
• Can work in a Hybrid work setup (WFH and On-site)