SOC Team Lead
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Duties and Responsibilities
Core Responsibilities
- Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.
Business Relationship Management
- Professionally represent Trends management; enriching client relationships and providing expertise, composure, and competence.
Service Operations Management
- Review and approve advisories
- Report to immediate head on significant events that happened on the assigned shift and ensuring smooth and orderly transition to the incoming team member.
- Effectively and efficiently conduct turn-over activities during shift turn-over.
- Generate, prepare, and review reports according to service commitments such as daily, weekly, monthly, and quarterly reporting to clients
- Supervise and maintain SOC Service Level Agreement compliance to clients according to service commitments
Service Operations Management - Event & Monitoring Management
- Assist and guide SOC Analysts in the monitoring of security events for proper categorization and prioritization.
- Assist and guide SOC Analysts in the creation and updating of tickets.
- Provide assistance and appropriate actions in remediation of critical information security incidents.
Service Operations Management - Incident Management
- Act as an Incident Handler for P1 and P2 incidents
- Escalate to Incident Manager for P1 and P2 incidents
- For non P1 and non P2 incidents
- Manage Incidents
- Manage escalation
- Communicate with Trends SOC Analysts/Incident Responders/Specialist and provide/communicate update to Client and Trends internal resources (SDM, SOC Manager, Service Operations Head, MICTS Head)
Organizational Development - Team Management
- Supervise the operations and ensure it is in accordance with the support and operation policies, protocols and procedures
- Train and coach new member going on board, specifically on policies and process
- Responsible for providing task assignments for resource within his team
- Conduct performance review of his team members
- Monitor team members training accomplishment and technical improvement progress
Change Management
- Supervise the implementation of changes.
Information Management
Promote and contribute to Service Operations' information and knowledge repository.
Trình độ tối thiểu
A. Minimum Education
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Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent
B. Minimum Experience/Training
Experience
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Have at least 5 years working experience in a SOC/NOC Operations environment
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Have at least 3 years working experience in Operations Support (Level 3) environment monitoring mission critical systems
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Have at least 2 years working experience as a Supervisor/Team-Lead in an Operations Support (Level 3) environment
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Have at least 4-years’ working experience coordinating with partners and clients
Trainings and Certifications Requirement
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ITIL Foundation
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CompTIA Security+
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EC Council: Certified Ethical Hacker
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EC Council: Certified Incident Handler or Similar
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EC Council: Certified SOC Analyst or Similar
Training and Certification Development
Technical Training
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CCNA - Cybersecurity Ops
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CCNA - Cybersecurity Fundamentals
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Cybersecurity Fundamentals (ISACA-CSX)
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CX Foundation
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EC Council: Certified Ethical Hacker
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Windows Admin
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Linux Admin
Management Training
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Developing Excellent Supervisors
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People & Performance Management
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Coaching & Mentoring Essentials
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21 Irrefutable Laws of Leadership (John Maxwell)
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6 Cs of Customer Service
C. Competency
Technical Skills
(A) IP Networking
(A) Monitoring Systems
(A) Network Troubleshooting
(A) System Troubleshooting
(I) Application/Web Programming
(A) ITIL
(I) Cybersecurity Fundamentals
(N) IDS/IPS penetration and vulnerability testing
(I) Firewall intrusion detection, prevention and protocols
(N) Secure coding practices, ethical hacking and threat modeling
(I) Identity and access manager principles
(N) Application security and encryption technologies
(I) Secure Network Architecture
(N) Advanced Persistent Threats (APT), phishing and social engineering, network access, controllers, anti-malware and enhanced authentication
(F) - Familiar / 0-12 months
(N) - Novice / 1-2 years
(I) - Intermediate / 3-4 years
(A) - Advanced / > 5 years
Communication Skills
Speaks clearly and can be easily understood.
Expresses & speaks ideas in a logical and organized sequence.
Writes clearly, concisely and effectively.
Expresses ideas in a logical and organized sequence in written form.
Abilities
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Must work well under pressure
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Must have good interpersonal skills
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Must be proactive when identifying potential issues
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Must show strong & effective coaching capabilities
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Must show strong customer management skills
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Must prepare well-organized and comprehensive reports tailored to its audience
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Able to effectively assess tasks & risks to prioritize work
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Able to approach a complex task by breaking it down into its component parts and considering each part in detail
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.trends.com.ph