Sales Operations Specialist  

1. Purpose

The Sales Operations Analyst is responsible for analyzing data to deliver strategic recommendations to sales operations, strategy, and initiatives.

1. Duties and Responsibilities

• Analyze data changes and create presentation reports for different stakeholders.
• Perform sales data analysis and review metrics.
• Analyze and report customer performance and experience.
• Analyze market trends and create reports on how to better improve sales performance and strategy.
• Responsible for supervising Sales Operations Analysts and provides analysis and reports on the team’s performance and activities.

Qualifications

A. Minimum Education

• Bachelor’s degree in Business Management/IT/Computer Science or equivalent.

B. Minimum Experience/Training

• At least 2 years of experience as a business analyst
• Proficient with Microsoft Software – Outlook, Word, Excel, PowerPoint
• With prior experience using the following types of platforms/ solutions:

· CRMs (e.g. Salesforce)

· ERPs (e.g. SAP)

· Collaboration and productivity platforms (e.g. O365)

· Analytics platforms and tools (e.g. Tableau, PowerBI).

C. Competency

• Possess an analytical mind as well as a strong commercial acumen.
• Works well in matrix environments requiring you to work with a wide range of stakeholders.
• Highly developed interpersonal, communication, writing, and presentation skills.
• Flexible, creative, and has proven ability to work independently or as part of a larger team.
• Proven ability to respond effectively to changing priorities, work environment, and industry standards.