Technical Engineer | Cebu
Trends Group, Inc.
- Cebu City, PhilippinesCebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Purpose
- Responsible for providing exceptional customer service and technical support for customers by trouble shooting hardware and software issues
- Evaluating customer concerns and resolving problems to 100% customer satisfaction
- Responsible for providing technical expertise within a team focused on the implementation and support of products and services of a project.
- Updates job knowledge by participating in educational opportunities such as training for both local and abroad.
- Coordinates with the other groups to ensure tasks to fulfill is aligned
- Provides detailed activity report and root caused analysis for the customer
Duties and Responsibilities
1. Customer:
- Provide resolution of the problem based on the given SLA
- Provide implementation based on the required design architecture
- Train customer for the product application as required
- Maintains a professional approach in dealing with customers
- Discuss project requirements and expectations
2. Own Group:
- Update team for the activity during client visit which include the root cause of the problem, resolution, and recommendation.
- Contributes to team effort by accomplishing results as needed
3. Other Group Within Trends:
- Sales Group
- Update Account Manager for the activity during client visit which include the root cause of the problem, resolution, and recommendation.
- Update Account Manager of the required next steps to fulfill activities for the client
- Service Desk
- Update Service Desk for the activity during client visit which include the root cause of the problem, resolution, and recommendation.
4. Corporate:
- Comply with Trends Rules and Regulations as prescribed in the Employees Handbook specially on the following:
- Attendance
- Punctuality
- Dress Code
- Destruction of company property
- Respect to co-workers, management, and member of the Board of Director
- Perform all other duties and tasks as assigned by the Lead, Manager or Head
Trình độ tối thiểu
A. Minimum Education
- Graduate of any of the following:
- BS Electronic Engineering
- BS Computer Science
- BS Information Technology
B. Minimum Experience/Training
- At least 5 years of relevant experience in Call Center Application (dialer/recording/acd/wfo) is a plus
C. Competency
- Knowledgeable in telephony such Avaya, CISCO, others
- Genesys/Aspect/AudioCodes knowledge or other dialer and call recording is advantage
- Basic knowledge in programming and application integrations.
- Computer literate and proficient in:
- MS Word
- MS Excel
- MS Power Point Presentation
- Any Email software
- Visio
- Competent in English language (written and oral)
Working Conditions
- Reports to TRENDS CEBU office
- Reports directly to client site where he/ she is currently assign (on need basis)
- Monday to Friday 8:30 am to 6:00 pm
- On-call duty (rotational)
- Shifting Schedule
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Cebu City, Central Visayas, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.trends.com.ph
Về Trends Group, Inc.
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.