L2 IT Network Engineer  

Core Responsibilities

• Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization as a whole.

Service Operations Management - Event & Monitoring Management

• Assist and guide NOC Analysts in the monitoring of security events for proper categorization and prioritization.

Service Operations Management - Incident Management

• Perform fixes and solutions on incidents based on documented procedures.
• Implement simple service requests based on documented procedures.
• Escalate to NOC Specialistl (L3) for handling of undocumented incidents.

Service Operations Management -Problem Management

• Perform fixes and solutions to Problems.

Change Management

Execute changes based on published MOP (Methods of Procedure).

A. Minimum Education (Must)

• Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent

B. Minimum Experience/Training (Must)

Experience

• Have at least 2 years working experience in a NOC Operations environment

Trainings & Certifications Requirement

• ITIL Foundation (Preferably)

• Cisco Certified Network Associate (CCNA) (Preferably)

  • Routing and Switching (Preferably)

  • Wireless (Preferably)

Training & Certification Development

Technical Training

• Windows Admin

• Linux Admin

• Cisco Certified Design Associate (CCDA)

• Cisco Certified Network Professional (CCNP)

  • • Routing and Switching

    • Wireless

• Cisco Prime

• Solarwinds Certified Professional

Management Training

• 6 Cs of Customer Service

C. Competency

Technical Skills

(N) IP Networking

(N) Monitoring Systems

(N) Network Troubleshooting

(N) System Troubleshooting

(F) Application/Web Programming

(N) ITIL

(N) Cybersecurity Fundamentals

(N) Firewall intrusion detection, prevention and protocols

(N) Identity and access manager principles

(N) Secure Network Architecture

(F) - Familiar / 0-12 months

(N) - Novice / 1-2 years

(I) - Intermediate / 3-4 years

(A) - Advanced / > 5 years

Communication Skills

(I) Speaks clearly and can be easily understood.

(I) Expresses & speaks ideas in a logical and organized sequence.

(A) Writes clearly, concisely and effectively.

(A) Expresses ideas in a logical and organized sequence in written form.

(F) - Familiar / 0-12 months

(N) - Novice / 1-2 years

(I) - Intermediate / 3-4 years

(A) - Advanced / > 5 years

Have at least 2-years’ experience in coordinating with partners and clients

Abilities

• Must work well under pressure (Must)

• Must have good interpersonal skills (Must)

• Must be proactive when identifying potential issues (Must)

• Must show strong & effective coaching capabilities

• Must show strong customer management skills

• Must prepare well-organized and comprehensive reports tailored to its audience

• Able to effectively assess tasks & risks to prioritize work

• Able to approach a complex task by breaking it down into its component parts and considering each part in detail