Senior IT Service Desk and Support
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
I. Job Description
- The IT Service Desk and Support
- Provides technical assistance and support and receives queries and user-reported issues related to computer systems, software and equipment;
- Is responsible for the installation, setup, configuration, repair, troubleshooting, backup and restoration of devices such as laptop, printer, IP phone, biometric device and CCTV;
- Responds to queries through phone, email, in person or remotely.
II. Duties and Responsibilities
- Responsible for the installation, set-up, maintenance, troubleshooting, repair and back-up of laptop, desktop, printer, biometrics device and CCTV.
- Receive and respond to incoming calls and email messages, queries, complaints, and requests for technical assistance and support.
- Identify, analyze, gather information, resolve, route, and/or appropriately escalate user issues and conduct follow-up to ensure proper actions and resolutions were taken.
- Run diagnostic programs, analyze and record results for appropriate action.
- Create or record requests, update, monitor, manage and close tickets/cases in incident management or ticketing tool.
- Backup, reimage, reformat and restore laptops and desktops.
- Assist in canvassing of IT materials, equipment and licenses as required by the business units and coordinate with suppliers and vendors if necessary.
- Maintain and update records, IT asset inventory lists, CIT request forms, acknowledgment receipts, agreements, delivery receipts, etc.
- Actively participate in the status meeting to communicate progress and escalate risks and roadblocks.
- Prepare training materials and provide assistance in conducting the training to users or other members of the team.
- Responsible for the information security within the company by protecting confidential information from unauthorized access, ensuring the integrity of the information and information system, taking appropriate measures to manage security risks and following and complying with the laws, legislations and terms of contracts.
- Perform other duties as assigned, if necessary.
Trình độ tối thiểu
III. Qualifications
A. Minimum Education
- Graduate of Computer Science or equivalent
B. Minimum Experience/Training
- With 2 to 3 years relevant experience in IT support
- Familiarity, knowledge and some experiences with the following is an advantage:
- Laptop, desktop and printer troubleshooting, repair and backup
- CCTV cameras and video storage
- IP phones and multimedia
- Network switches and routers
- Biometric devices
- TeamViewer, Webex and remote desktop
- VPN client and endpoint protection (Anti-virus)
- Data Center Operations
C. Competency
- Analytical, result-oriented, team player, fast learner and dynamic
- Can work with minimum supervision
- Working knowledge in information security and data protection
- Ability to assess security threats and incidents and apply appropriate action
- Effective communication skills
- Thorough; demonstrates attention to detail and accuracy
- Defines and organizes tasks, responsibilities, and priorities
- Takes responsibility for timely completion of work
- Passion to acquire and update skills and the ability to learn new tools and techniques quickly
IV. Working Conditions
- Can handle multiple tasks
- Must be willing to work on-call and on extended hours
- Primary work location is at TGI Cavite Warehouse
- May require remote and on-site support at other TGI locations
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.trends.com.ph
Về Trends Group, Inc.
The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses.
The time has come to explore the possibilities in ICT and beyond.
Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.